Sean Doonan

We just bought a 2022 VW Tiguan about a month and a half ago. I expressed concern that it smelled like smoke on the initial test drive. I was met by three different employees that disagreed BUT they would d ago. I expressed concern that it smelled like smoke on the initial test drive. I was met by three different employees that disagreed BUT they would do an ozone treatment just in case. They assured me it would take care of the problem. I purchased the vehicle and then picked it up the next day. It smelled way better so I thought we were in the clear. Nope. A couple of days later I reached out because the smoke smell was not only back but way worse. I reached out and they said they had a company that specifically can take care of the smell. While this is happening I have been researching specific ways to get rid of the smoke smell from your car. Shampoo and wash everything, headliner clean, hvac system clean, etc. I got the car back the second time and they just did another ozone. Awesome. Car smelled great for like 48 hours and then came back stronger. Contacted them again (past the 7 day return policy mind you) and it’s been crickets ever since. They will wine you and dine you while you are there but as soon as any warranty runs out, you’re nobody to them. More

Print

Thank you! What a great place to service or purchase vehicle. All of staff is super friendly and to know they remember your name and will always stop to greet y What a great place to service or purchase vehicle. All of staff is super friendly and to know they remember your name and will always stop to greet you. More

Print

The service department at Brookdale Volkswagen is absolutely top notch!! Everyone from the sales manager to the check-in concierge was amazing!!! Definitely recommend them…. 5-Star service!!! absolutely top notch!! Everyone from the sales manager to the check-in concierge was amazing!!! Definitely recommend them…. 5-Star service!!! More

Print

An absolutely great experience. The service manager Sean and his team are fast friendly and thorough. I recommend them to everybody I know The service manager Sean and his team are fast friendly and thorough. I recommend them to everybody I know More

Print

When I bought my second ever Volkswagen a Jetta tdi I was new to the diesel emissions that was on the vehicle my dpf light came on and panicked I went to Luther Brookdale Volkswagen there I met Brad at the s new to the diesel emissions that was on the vehicle my dpf light came on and panicked I went to Luther Brookdale Volkswagen there I met Brad at the service desk he asked for my vin and told me I was still covered under the vw warranty for my dpf. I scheduled an appointment for service. Jon was my advisor for both service visits under warranty. Sean was amazing and kept me posted as well as my advisor. The last the car was in for service it had 112.5k miles in October 2023 it currently has 145.6k miles in September of 2024. I did apply for a job with them but me being new to the area at Christmas I ended up going home for a visit and stayed home but I now work at my local vw dealership. The service team and Luther Brookdale Volkswagen is in my opinion better than 80% of other dealers I’ve been to. Friendly and upfront on what’s going on. I do plan a visit back to the dealer once I become a vw tech. If I still lived in Minnesota and not New York I would 100% recommend the service department for vw More

Print

Courteous And attentive. Kept me updated on the progress on my car too the whole process. Kept me updated on the progress on my car too the whole process. More

Print

You truly can not get a better team. Everyone is very nice and caring. I would trust them with my whole families vehicles. ⭐️⭐️⭐️⭐️⭐️! Everyone is very nice and caring. I would trust them with my whole families vehicles. ⭐️⭐️⭐️⭐️⭐️! More

Print

Advisor was very helpful, store was clean. Todd the GM greeted me once we got to the lounge. Todd the GM greeted me once we got to the lounge. More

Print

Elijah was absolutely wonderful to work with as we chose a vehicle for our family. He listened and worked hard to make everything happen in a very timely manner. We absolutely LOVE our new, to us, Tiguan. E a vehicle for our family. He listened and worked hard to make everything happen in a very timely manner. We absolutely LOVE our new, to us, Tiguan. Elijah made sure the vehicle was spotless for us. I will definitely be reaching out to him for any future vehicle needs. I highly recommend working with Elijah. He's really a great guy! More

Print

Always professional and friendly. Work done is always excellent. The facilities are clean comfortable and well appointed. Everyone seems to their jobs. Work done is always excellent. The facilities are clean comfortable and well appointed. Everyone seems to their jobs. More

Print