Ethan Booth

We just bought a 2022 VW Tiguan about a month and a half ago. I expressed concern that it smelled like smoke on the initial test drive. I was met by three different employees that disagreed BUT they would d ago. I expressed concern that it smelled like smoke on the initial test drive. I was met by three different employees that disagreed BUT they would do an ozone treatment just in case. They assured me it would take care of the problem. I purchased the vehicle and then picked it up the next day. It smelled way better so I thought we were in the clear. Nope. A couple of days later I reached out because the smoke smell was not only back but way worse. I reached out and they said they had a company that specifically can take care of the smell. While this is happening I have been researching specific ways to get rid of the smoke smell from your car. Shampoo and wash everything, headliner clean, hvac system clean, etc. I got the car back the second time and they just did another ozone. Awesome. Car smelled great for like 48 hours and then came back stronger. Contacted them again (past the 7 day return policy mind you) and it’s been crickets ever since. They will wine you and dine you while you are there but as soon as any warranty runs out, you’re nobody to them. More

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