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John Zieja
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John Zieja
Service Advisor
Gordie Boucher Ford Lincoln of West Bend
3021 W Washington St
West Bend, WI 53095
380 Reviews
380 Reviews
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380 Reviews of John Zieja
March 17, 2025
Multiple bad experiences having service done here. This time we went to have 2 recalls done. Out of convenience we added some recommended services at the same time. Driving home we noticed something h This time we went to have 2 recalls done. Out of convenience we added some recommended services at the same time. Driving home we noticed something hanging below the truck so we turned around and went right back. I was told it was the felt undercarriage cover that ripped off at the corner. I wasn't upset about that, it sounds like it happens, but we should not have been sent home with it almost dragging on the ground! John told us the technician noticed a rip in it but thought it wasn't a big deal so did not mention it. (They made a point to mention a tune up, coolant flush and axle service, cabin filter, etc was recommended though). John agreed it was not safe to drive like that and left to 'find the manager'. He came back after not 'finding the manager' and then told me his technician said he never had the truck on the lift so didn't know the cover was ripped. SOMEONE IS LYING. John told me the technician saw it was ripped but is now saying the truck was never on the lift?? How do you do a coolant flush and axle inspection without looking under the truck??? John suggested maybe it ripped from the wind after the service. Really John?? While it's sitting in the parking lot (between other vehicles) for a half hour after service was completed? I do not trust this service department and now need to bring it to our other (trustworthy) mechanic to make sure it is safe to drive. I also do not trust the recalls were completed or completed correctly. Never again will we be back. We should have made the extra drive to a different dealer. More
by J
March 07, 2025
Jon was very thorough with his explanation of what was going to be going on in a timeframe. The service work was done in inside that timeframe given and Jon even offered a complementary car wash, but sinc going to be going on in a timeframe. The service work was done in inside that timeframe given and Jon even offered a complementary car wash, but since it was raining out, I passed on that. I was pleased with everything More
by mikehowardwi13
Verified CustomerMarch 04, 2025
Was very good at check in . Updated me on the progress of my vehicle. Was able to find my warranty that I did not have a copy with me. Appreciate his help. Updated me on the progress of my vehicle. Was able to find my warranty that I did not have a copy with me. Appreciate his help. More
by MAKOHLER3
February 23, 2025
Service was fast and completed in a thorogh manner. Will gladly return for additional service Will gladly return for additional service More
by rob91
Other Employees Tagged: Tyler Howey, Angie Heyse, Ashley Bales, Jacob Wilson
January 11, 2025
This dealership I go out of my way to get service. They have great customer service, refreshments and snacks while you wait and a very nice work area or relax area with TV, your choice. They will They have great customer service, refreshments and snacks while you wait and a very nice work area or relax area with TV, your choice. They will also rent you a car from right there if needed or offer a complimentary ride home and pick up when car is ready More
by huntfinancialplan
Other Employees Tagged: Joseph Hohmann, Barb Sauer, Tyler Howey, Angie Heyse, Ashley Bales, Jacob Wilson, Roy Herbert
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