John Williams

Court Street Ford responded

Thank you for sharing your experience with us. We understand your frustration regarding the check engine light issue with your truck and the concerns about the recent repairs. It's important to us that our customers feel valued and supported. We appreciate your loyalty over the years. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system. Please reach out to us directly at Court Street Ford, so we can discuss this further. Your feedback is invaluable, and we are committed to improving our services. Sincerely, The Court Street Ford Team

Court Street Ford responded

Thank you for sharing your feedback, Brian! Your input regarding our communication and service speed is greatly appreciated, as it plays a vital role in helping us continuously improve. Please feel free to reach out to us directly if there are any specific concerns or suggestions you would like to discuss. We value the opportunity to provide you with an even better experience when we serve you again in the future! Sincerely, The Court Street Ford Team

Court Street Ford responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic experience at Court Street Ford. It’s great to know you appreciated the video review of the work performed and found our team to be both professional and friendly. We’re also glad our complimentary internet service helped make your wait more productive! We truly appreciate your business and look forward to welcoming you back for your future service needs! Sincerely, The Court Street Ford Team

Court Street Ford responded

Thank you for sharing your feedback. Your comments regarding the last four concerns you brought to the service department and your expectation that each would be reviewed for potential warranty coverage are important details. We also note that you later had two of those concerns covered at another Ford dealership and that you referenced similar reports from other owners. Please contact us at Court Street Ford directly if you would like to discuss the concerns you presented, the warranty questions involved, and the circumstances of those visits. Your satisfaction is important to us, and we want to ensure that we address your concerns appropriately. Sincerely, The Court Street Ford Team

Court Street Ford responded

Thank you for your feedback. We understand your concern regarding the customer service and communication involved when you need to bring your vehicle in for service. Our goal is to provide a welcoming and professional experience while making the process as straightforward as possible for our customers. Please feel free to connect with us directly so we can learn more about what took place. Court Street Ford continues to focus on courteous interactions and clear communication throughout each service visit. Sincerely, The Court Street Ford Team

Court Street Ford responded

Knowing your kind words for Jeff mean a great deal to our team. We also appreciate your loyalty across ten vehicles and are here for your Explorer’s service needs.

Court Street Ford responded

Knowing that you’ve experienced excellent service on every visit means a lot to our service department. We’re here to provide the same attentive care for your Ford Expedition whenever you bring it in.

Court Street Ford responded

Knowing you found the service on your Ford Explorer first-rate and that our team took a genuine interest in your requests means a great deal to us. Thank you for the five-star rating.

Court Street Ford responded

Hearing that you were back on the road so quickly thanks to Art and John is rewarding for our service team. Your kind words and five-star rating mean a great deal to us.

Court Street Ford responded

Thank you for the five-star rating and for recommending our service so highly. We’re glad our service department consistently meets your expectations for your Chevrolet Colorado.