John Varela

John Valero is exceptional. He makes the experience gratifying. I only deal with John. He Is a wealth of information. He makes the experience gratifying. I only deal with John. He Is a wealth of information. More

by elife7 Verified Customer Verified Customer

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John is very competent, friendly, and knew exactly what needed to be done! Well done! needed to be done! Well done! More

by POPPH525 Verified Customer Verified Customer

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Best customer service every time I take my vehicle in to get serviced. I will definitely be back get serviced. I will definitely be back More

by MIKEV12 Verified Customer Verified Customer

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I bought my car and the next day I had a problem with the module. I was stuck on the turnpike until Larry from roadside assistance came to help me. He was extremely kind and even went with me to the dealer. module. I was stuck on the turnpike until Larry from roadside assistance came to help me. He was extremely kind and even went with me to the dealer. However, I was very disappointed with how John Varela spoke to me. He told me I would have to wait an hour, and then he told Larry that I didn’t want to wait and asked if he wanted to repair the car for me. I did not appreciate his attitude or the way he handled the situation. More

by ROSARIOSILVA12 Verified Customer Verified Customer

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Friendly, fast service, efficient, great customer service! All my issues resolved In a timely manner. service! All my issues resolved In a timely manner. More

by MONICA MENDOZA Verified Customer Verified Customer

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My 2007 Escalade was towed in to dealership, unable to start with an engine code " reduced engine power". It took two weeks for my mother's vehicle to be evaluated. When vehicle was fixed, I took delivery start with an engine code " reduced engine power". It took two weeks for my mother's vehicle to be evaluated. When vehicle was fixed, I took delivery of escalade and the driver side windsheild wiper was missing and the metal windsheild wiper arm without the wiper blade scraped across the driverside windshield. John was very instrumental in fixing the issue since the blades were no longer in stock. One of the staff were able to locate the new blades then they were installed 45 min later. Please have staff inspect vehicles prior to delivering to customer. Every staff member has an integral part in customer service and quality control. When one system fails, it is reflective upon everyone. Please make provisions with in-operable vehicles towed in as an emergency to have a quick evaluation for the vehicles to be prioritized based on diagnosis and not left on back lot for two weeks before being looked at. By doing so the customer is informed sooner. Maybe a tech can be assigned to such vehicles and have a better vehicle turn around time and customer experience. Time is money not only for your dealership but your customers too! More

by plyler0 Verified Customer Verified Customer

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Excellent and very professional I will recommend to everyone!!!thanks William Cadillac and Richard Thanks everyone!!!thanks William Cadillac and Richard Thanks More

by JGUITARJE Verified Customer Verified Customer

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Good deal and attention , Joan's very professional, I'm very satisfied with the service very satisfied with the service More

by lady1792 Verified Customer Verified Customer

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John got the road side assistance tech on the case and he got my truck back on the road. Thank to roadside guy I believe his name is Many. got my truck back on the road. Thank to roadside guy I believe his name is Many. More

by josejohnson076 Verified Customer Verified Customer

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Very professional take care of my needs fast I'm very pleased Super impressed with the service pleased Super impressed with the service More

by YOG.OFFICEINFO Verified Customer Verified Customer

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