John Rooney

From my initial contact with Courtney, the explanation of services by Chris, to my tech followup with John Rooney, I was impressed with how personable and professional the staff at Scott Honda are. I am new services by Chris, to my tech followup with John Rooney, I was impressed with how personable and professional the staff at Scott Honda are. I am new to the area and feel fortunate to have "found" this dealership. More

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The customer service I got here from the Service department is the worst I’ve ever received from any kind of business. I’ve had repeated issues getting vehicles repaired for anything beyond the basi department is the worst I’ve ever received from any kind of business. I’ve had repeated issues getting vehicles repaired for anything beyond the basics and in one unique circumstance I feel like they didn’t stand by their work and then bullied me. I expressed my concerns to management, it took weeks for them to decided to not fix my vehicle (total estimated cost was $250), and ultimately I had to order the parts and repair the vehicle myself after I begged them to cut off a bolt they cemented during a prior “repair”. It was a humiliating experience, a nightmare to get my vehicle operational again, and I’m shocked how I was treated as a 5+ year customer. Special shoutout to manager John Rooney - We may not see eye to eye about the decisions that were made and as humans that’s absolutely ok, but bullying should never take place at any business. If you tell me the only thing you’ll do is to cut off the cemented bolt and then I show up hours later to get it cut off I shouldn’t have been told No when the service agent consulted you for guidance and I certainly should not have needed to beg for what was literally 1 minute of work you promised to do. Second special shoutout to the Parts department for being absolutely incredible and nothing at all like Service. This review deserves some kind of positivity and with Parts help I was able to order what I needed to do the work myself and for that I’m forever thankful. More

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Absolutely love Scott Honda. I have leased 3 cars from them. Service department is always excellent! Special shout out to Jon B. for going the extra mile today, as I’m 36 weeks p I have leased 3 cars from them. Service department is always excellent! Special shout out to Jon B. for going the extra mile today, as I’m 36 weeks pregnant and need my car to be extra ready. More

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Convenient to wait, great service. My favorite dealership to buy a car or to do service My favorite dealership to buy a car or to do service More

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I love this dealership! Carlos is the best listened to my wants and needs, would not use anyone else as my salesperson in this dealership! Carlos is the best listened to my wants and needs, would not use anyone else as my salesperson in this dealership! More

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Ty the service rep was great! Excellent customer service. Terry, the loaner car manager, has no customer skills and was rude. He seems to have a problem keeping the door closed Excellent customer service. Terry, the loaner car manager, has no customer skills and was rude. He seems to have a problem keeping the door closed when it’s 20 degrees out and tells me and another customer to go elsewhere if we don’t like it. Terry has a poor attitude that needs to be addressed and adjusted! More

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The service at Scott Honda is always polite , on time. If there is a problem, everything is fully explained, the price and the time needed for the service. As a bonus the car is washed when finished. If there is a problem, everything is fully explained, the price and the time needed for the service. As a bonus the car is washed when finished. More

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Great service, friendly service reps and very pleasant waiting areas. Glad my daughter put me in touch with Scott’s. It’s worth the trip. waiting areas. Glad my daughter put me in touch with Scott’s. It’s worth the trip. More

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Excellent service. They went out of their way. Great service and got it done right. They went out of their way. Great service and got it done right. More

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We have been a client of Scott Honda for over 25 years, and have consistently received timely and excellent service. The employees are professional and helpful. We will continue to use Scott to purchase an and have consistently received timely and excellent service. The employees are professional and helpful. We will continue to use Scott to purchase any new Honda and to service our current one. More

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