Michael is very professional and always attentive to the
needs of the customer.
Keeps me informed about status of car.
needs of the customer.
Keeps me informed about status of car.
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by rricc12
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2025 -
Acura by Executive responded
Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura by Executive to be a positive one. Please don't hesitate to reach out if you need anything else.
Overall, timely service and quick, easy check in and
check out. Appreciate the communication throughout.
check out. Appreciate the communication throughout.
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by Frank
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2025 -
Acura by Executive responded
Frank, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!
Great customer service quick ckevk in with a nice &
friendly clean environment with awesome employees. Thank you
friendly clean environment with awesome employees. Thank you
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by nichellew0812
Verified Customer
Verified Customer
Service Price Transparency
Dec 31, 2024 -
Acura by Executive responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura by Executive!
I enjoyed my interaction with my service advisor and
thought he did a wonderful job!
thought he did a wonderful job!
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by JDSCHMOLL1
Verified Customer
Verified Customer
Service Price Transparency
Dec 31, 2024 -
Acura by Executive responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura by Executive. We look forward to having you as one of our valued customers for many more years to come!
The service is always great!
Staff are knowledgeable and friendly. Waiting time is reasonable. I love the new video update from the mechanic showing the work being done and recom
Staff are knowledgeable and friendly. Waiting time is reasonable. I love the new video update from the mechanic showing the work being done and recommendations
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by djbmom06
Verified Customer
Verified Customer
Service Price Transparency
Dec 31, 2024 -
Acura by Executive responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.
Not too pleased with the service center.
Came in for our first service, was nice it didn’t cost us anything, but they failed to rotate the tires like was suppose to and didn’t bother to even
Came in for our first service, was nice it didn’t cost us anything, but they failed to rotate the tires like was suppose to and didn’t bother to even mention it to us that they didn’t. I marked the valve stem cap so I would know if they did. When we first bought the car, paid $50,000 cash, 4 days after the key battery died, and my wife had to drive to the dealer, and pay for a new battery for the remote, after spending $50k up front. Car had a scratch that we were told would be taken care of at the first service and they would order touch up paint for us for any others we found, the scratch was not fixed, and the touch up paint is still not in our possession. I have been debating buying a new Integra Type-S, I think I might have to go to Acura in Milford instead even though this dealer is only 2 miles from my house.
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by aurora0
Verified Customer
Verified Customer
Service Price Transparency
Dec 26, 2024 -
Acura by Executive responded
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with our service center. We understand how important it is to meet your expectations, especially when it comes to the care of your vehicle.
We are truly sorry for the oversight in not rotating your tires and for not communicating this to you. That’s certainly not the level of service we strive to provide. Additionally, we regret the issues with the key battery and the unresolved scratch on your vehicle. We should have ensured that everything was addressed as promised, and we deeply apologize for falling short.
We would love the opportunity to make things right. Please allow us to arrange a door-to-door white-glove service to fix the tire rotation, ensure the scratch is properly handled, and deliver the touch-up paint directly to you. We want to regain your trust and show you the quality of service that you truly deserve.
We understand your decision to consider other dealerships, but we hope to have another chance to earn your business and provide the experience you expected when purchasing your car.
Please don’t hesitate to contact me directly so I can schedule a time that’s most convenient for you. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Daniel Santamaria
General Manager
203-672-7527
Service was excellent and John N.
was terrific. It was an easy process and I will be back.
was terrific. It was an easy process and I will be back.
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by DFIORE75
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2024 -
Acura by Executive responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience!
Very polite and informative, always.
John and Mike make a good team. Understand the issue and get it done with no hesitation and always goes above and beyond for me!!
John and Mike make a good team. Understand the issue and get it done with no hesitation and always goes above and beyond for me!!
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by RUGGIERONANCY
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2024 -
Acura by Executive responded
Thank you, Nancy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura by Executive.
currently diagnosed a project i could not fix in 5 my
own. perfect experience for me!
own. perfect experience for me!
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by KIM_N_DAVID
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2024 -
Acura by Executive responded
Thanks for sharing about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!
Acura Prompt helpful service John is the best
Prompt
helpful
Service John is the best
helpful
Service John is the best
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by KPDEP
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2024 -
Acura by Executive responded
Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura by Executive to be a positive one. Please don't hesitate to reach out if you need anything else.
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