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John Lane
John Lane at Colonial West Chevrolet of Fitchburg

John Lane | Page 5

Business Development Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

5.0
151 Reviews
5.0

151 Reviews

Write a Review

Dealership Experience

16 yrs, 7 mos

Industry Experience

38 yrs, 7 mos

151 Reviews of John Lane

September 19, 2024

Dealership Rating
Employee Rating

Great service as usual! Pam was great scheduling my oil change and tire rotation. Jackie had my car serviced quickly and on my way. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Quinlan, Pamela Bussiere

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Sep 20, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic review! I'm so glad to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. It’s wonderful to know that Pam made scheduling your oil change and tire rotation easy, and that Jackie got your car serviced quickly. I appreciate your kind words and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 18, 2024

Dealership Rating
Employee Rating

Broke down on my way to work. Called Colonial West and Pam was pleasant directing me to Jackie who towed my car. They replaced my battery and had me on the road in under an hour. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Quinlan, Pamela Bussiere

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Sep 19, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Linda! We’re thrilled to hear that Pam and Jackie were able to assist you promptly with your battery replacement. At Colonial West Chevrolet of Fitchburg, we strive to provide fast and friendly service. We appreciate your feedback and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 03, 2024

Dealership Rating
Employee Rating

Coby was very professional and understood what I was looking for. He was willing to work with me to get my monthly payment. I would highly recommend Coby and Colonial West to anyone looking for a new or More

by RPEZZEE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Coby Smart

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Sep 05, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that Coby provided you with such professional service and was able to assist you with your monthly payment. Your recommendation means a lot to me at Colonial West Chevrolet of Fitchburg. I appreciate your kind words and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

Dealership Rating
Employee Rating

Called needing an oil change and a brake issue. Pam was great and got me right in for service. They had my cat ready by mid afternoon. Great service as always! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan, Pamela Bussiere

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Jun 28, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg, Linda! We're thrilled to hear that Pam provided you with excellent service and promptly took care of your oil change and brake issue. We appreciate your kind words and look forward to assisting you with any future automotive needs. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

Dealership Rating
Employee Rating

Pam was very helpful setting up my appointment. All service work was performed competently and in a timely manner More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan, Pamela Bussiere

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Jun 28, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for recognizing Pam's helpfulness in setting up your appointment. We are delighted to hear that our service team competently and promptly addressed your vehicle needs. We appreciate your feedback and look forward to seeing you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 26, 2024

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Employee Rating

Sean is beyond friendly and knowledgeable! I will only get my cars from this dealership! John and Carlos are the best too! More

by TEP76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean-O Salem, Carlos Silvera

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Jun 27, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for your kind words, Sean! I appreciate your loyalty and I am thrilled to hear about your positive experience with our team members, John and Carlos. I look forward to assisting you with all your future car needs. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 25, 2024

Dealership Rating
Employee Rating

This was my 3rd Vehicle Purchase from Colonial West. The staff has always been TOP NOTCH! More

by Davidbice64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Shepherd, Ivan Vargas, Vincent Locher, Carlos Silvera, Jacqueline Quinlan

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Jun 26, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg for the third time! I appreciate your loyalty and I am thrilled to hear that our staff consistently provides top-notch service. I look forward to assisting you with your next vehicle purchase. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 24, 2024

Dealership Rating
Employee Rating

Pam and Tania were great scheduling my appointment. All service personnel were pleasant and all work was performed expeditiously. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Jacqueline Quinlan , Pam

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Apr 26, 2024

Colonial West Chevrolet of Fitchburg responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 30, 2024

Dealership Rating
Employee Rating

Called for an oil change and Tania was great scheduling my car for the next day. All service personnel were pleasant and my car was ready when expected. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tania Audet, Christopher Taylor, Jacqueline Quinlan

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Apr 02, 2024

Colonial West Chevrolet of Fitchburg responded

We cannot thank you enough for this glowing review of our service center, Linda! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 27, 2024

Dealership Rating
Employee Rating

I have never bought a car before, I thought a car sales team would be predatory or misleading (in the business sense) the sales team worked hard to get me an increasingly better finance rate without me hav More

by Myto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan Vargas, Carlos Silvera , Avery in cust service

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Mar 29, 2024

Colonial West Chevrolet of Fitchburg responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Colonial West Chevrolet of Fitchburg. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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