John Kiley

It's awful. I bought a used vehicle from them lay July & I've returned it about 15 times now for repairs. Could be more or less than 15. They tell me the probl I bought a used vehicle from them lay July & I've returned it about 15 times now for repairs. Could be more or less than 15. They tell me the problem is fixed, I pick it up, not fixed. Once instance they said the piece they bought was used & obviously defective. Used? So it went back for repairs. Still not fixed. Now it wasn't the left side it was the right side. I honestly don't want to get into all the crap I've been through with this place. And I'm not the only one, i know of others as well. My 1 friends vehicle has been there now for over a month! They are beyond ridiculous. I picked it up once after being repaired. I'm driving home, any little bump in the road my end was swaying. I gotta bring it back. I go for a ride with the technician. He says, yeah it's the alignment that's my fault I FORGOT to do it!! Forgot? I do not trust their technicians at all but unfortunately have to go there due to my warranty. About a month ago it was there. They were nice enough to bring the vehicle to me & pick up their loaner. I get in the vehicle & automatically see a warning light on. The person driving it to my house didn't see this? The technicians didn't see it? Had to call, had to bring it back for repair. It's absolutely rid what I've gone through with this vehicle & dealership. I've been buying new & used vehicles for at least 30 years & have NEVER experienced this! It's awful. Was just there few weeks ago, I know it's a transmission issue but they say it was something with my gas pedal sensor & they fixed it. Gina, the customer service manager called to talk to me because I've had the vehicle there so many times. I explained it all, from the beginning..... all i hear is we understand, it'll be fixed. I have the vehicle now, it's STILL NOT fixed. So I'll wait until it dies then get it towed they're, maybe then they'll fix the transmission, if they can figure it out. They know what the problem is, they just don't want to lose money, cause it's under warranty. That's exactly what my friend is going through. I will say Braelynn is not a problem. As much as I yell & complain, she's still as nice as can be. It's not her fault the others don't know what they're doing, it's just she has to hear the complaints. Some of the people that I've talked to are just awful, they think their smart xxxxx.....DO NOT, I REPEAT, DO NOT BUY A USED VEHICLE FROM THIS PLACE. I actually wouldn't recommend buying anything from them. Like i told Gina, who is the owners sister.... your brother frank cares more about the community than he does his dissatisfied customers. I was told that was not true.... but..... since I've had my vehicle retu the last time, has anyone called me to see if everything was good? Absolutely not! I 100% regret buying this vehicle from this dealership. More

by princess121518 Verified Customer Verified Customer

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Everything was great. Tyler took good care of me and my vehicle. Would go back again. Tyler took good care of me and my vehicle. Would go back again. More

by ABoyer Verified Customer Verified Customer

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Great service thanks for getting the undercoating updated they should me what gets coated and what doesnt get coated they should me what gets coated and what doesnt get coated More

by brianhiker46 Verified Customer Verified Customer

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Tyler is great! He greets me with a friendly hello every time I come in! Tyler goes above and beyond for his customers. He greets me with a friendly hello every time I come in! Tyler goes above and beyond for his customers. More

by ABoyer Verified Customer Verified Customer

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It was absolutely the best experience I’ve ever had with a dealership, I have been buying cars for over 40 years & I have to to say the Mastrovito was completely different from the sales person to the finan a dealership, I have been buying cars for over 40 years & I have to to say the Mastrovito was completely different from the sales person to the finance manager ; they truly made me feel like family More

by thor4515 Verified Customer Verified Customer

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Great experience from start to finish. Courteous, prompt and efficient. Thanks very much. I highly recommend Mastrovito Hyundai to family and friends. Courteous, prompt and efficient. Thanks very much. I highly recommend Mastrovito Hyundai to family and friends. More

by ampjones8401 Verified Customer Verified Customer

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Service was top notch from my initial call to schedule my yearly maintenance, to bringing my car to be serviced. Welcoming staff…. yearly maintenance, to bringing my car to be serviced. Welcoming staff…. More

by MDCERMINARO Verified Customer Verified Customer

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Very nice experience at this dealership. The staff are friendly and very accommodating. I will use Mastrovito for all of my oil changes! The staff are friendly and very accommodating. I will use Mastrovito for all of my oil changes! More

by Scase10 Verified Customer Verified Customer

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Service was good as always. Oil change,tires rotated and NYS Inspection. And that is it. Oil change,tires rotated and NYS Inspection. And that is it. More

by boboday Verified Customer Verified Customer

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Easy to deal with. Super friendly! Very helpful with financing. We even got cross rails for our car that we didn’t expect! Super friendly! Very helpful with financing. We even got cross rails for our car that we didn’t expect! More

by cpeters67 Verified Customer Verified Customer

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