
121 Reviews
Write a Review121 Reviews of John Kiley
April 09, 2025
Excellent customer service . Kept me posted on status of my service. Explained needed services. Good experience Kept me posted on status of my service. Explained needed services. Good experience More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, Ali Brown, Renee Hartnett, Amanda Gutierrez
April 03, 2025
Always a pleasure being at the dealership. Everyone pleasant and make you feel comfortable and at home Everyone pleasant and make you feel comfortable and at home More
Other Employees Tagged: Frank Mastrovito, Gina Mastrovito-Smith, Tony Licari, Renee Hartnett
March 29, 2025
Excellent service and great customer service. I would recommend anyone to have your service done there. I would recommend anyone to have your service done there. More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, Ali Brown, Renee Hartnett, Amanda Gutierrez
March 23, 2025
Tony Licari was outstanding as always! It’s a smooth process from start to finish! And of course I absolutely LOVE my car!! It’s a smooth process from start to finish! And of course I absolutely LOVE my car!! More
Other Employees Tagged: Frank Mastrovito, Tony Licari, Aldin Mekic
March 22, 2025
Friendly people, my problem was taken care of right on schedule. I was in and out with complete satisfaction. schedule. I was in and out with complete satisfaction. More
Other Employees Tagged: Luke Kiser
March 05, 2025
Great experience! Service was a great pleasure to deal with! Enjoy the waiting room as well. Service was a great pleasure to deal with! Enjoy the waiting room as well. More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, Ali Brown, Renee Hartnett, Amanda Gutierrez
February 07, 2025
My issue was resolved fairly quickly, the waiting area was comfortable. Everyone is very friendly. was comfortable. Everyone is very friendly. More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, Ali Brown, Renee Hartnett, Amanda Gutierrez
January 09, 2025
It's awful. I bought a used vehicle from them lay July & I've returned it about 15 times now for repairs. Could be more or less than 15. They tell me the probl I bought a used vehicle from them lay July & I've returned it about 15 times now for repairs. Could be more or less than 15. They tell me the problem is fixed, I pick it up, not fixed. Once instance they said the piece they bought was used & obviously defective. Used? So it went back for repairs. Still not fixed. Now it wasn't the left side it was the right side. I honestly don't want to get into all the crap I've been through with this place. And I'm not the only one, i know of others as well. My 1 friends vehicle has been there now for over a month! They are beyond ridiculous. I picked it up once after being repaired. I'm driving home, any little bump in the road my end was swaying. I gotta bring it back. I go for a ride with the technician. He says, yeah it's the alignment that's my fault I FORGOT to do it!! Forgot? I do not trust their technicians at all but unfortunately have to go there due to my warranty. About a month ago it was there. They were nice enough to bring the vehicle to me & pick up their loaner. I get in the vehicle & automatically see a warning light on. The person driving it to my house didn't see this? The technicians didn't see it? Had to call, had to bring it back for repair. It's absolutely rid what I've gone through with this vehicle & dealership. I've been buying new & used vehicles for at least 30 years & have NEVER experienced this! It's awful. Was just there few weeks ago, I know it's a transmission issue but they say it was something with my gas pedal sensor & they fixed it. Gina, the customer service manager called to talk to me because I've had the vehicle there so many times. I explained it all, from the beginning..... all i hear is we understand, it'll be fixed. I have the vehicle now, it's STILL NOT fixed. So I'll wait until it dies then get it towed they're, maybe then they'll fix the transmission, if they can figure it out. They know what the problem is, they just don't want to lose money, cause it's under warranty. That's exactly what my friend is going through. I will say Braelynn is not a problem. As much as I yell & complain, she's still as nice as can be. It's not her fault the others don't know what they're doing, it's just she has to hear the complaints. Some of the people that I've talked to are just awful, they think their smart xxxxx.....DO NOT, I REPEAT, DO NOT BUY A USED VEHICLE FROM THIS PLACE. I actually wouldn't recommend buying anything from them. Like i told Gina, who is the owners sister.... your brother frank cares more about the community than he does his dissatisfied customers. I was told that was not true.... but..... since I've had my vehicle retu the last time, has anyone called me to see if everything was good? Absolutely not! I 100% regret buying this vehicle from this dealership. More
Other Employees Tagged: Gina Mastrovito-Smith, Luke Kiser, Braelynn Merrell, Renee Hartnett , Tyler Bach
November 24, 2024
Everything was great. Tyler took good care of me and my vehicle. Would go back again. Tyler took good care of me and my vehicle. Would go back again. More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, Ali Brown, Renee Hartnett, Amanda Gutierrez , Tyler Bach
November 12, 2024
Great service thanks for getting the undercoating updated they should me what gets coated and what doesnt get coated they should me what gets coated and what doesnt get coated More
Other Employees Tagged: Luke Kiser, Braelynn Merrell, Ali Brown, Renee Hartnett, Amanda Gutierrez , Tyler Bach
