John Hartgenbush

Welcoming service staff. Took care of all my needs. My vehicle was done promptly and washed. Recommend Hawk for for all your needs Took care of all my needs. My vehicle was done promptly and washed. Recommend Hawk for for all your needs More

by DDKOTCH2 Verified Customer Verified Customer

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This dealer returned my car after service with a mismatched hubcap on one of the tires. They did not admit fault, even though their video clearly showed that I brought the car in with 4 matching hub mismatched hubcap on one of the tires. They did not admit fault, even though their video clearly showed that I brought the car in with 4 matching hubcaps. They offered to order a new one for me, but when the part came it was only the center cap. I waited about a month for the correct part, and was given a full set of hubcaps, but without any center caps. They did not offer to install the new hubcap. This cost me quite a few hours of my time trying to resolve the issue, which was never resolved to my satisfaction. More

by MSIMANIS Verified Customer Verified Customer

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Always professionally handled in service Thanks to the Team at Hawk Ford of St Charles. Team at Hawk Ford of St Charles. More

by CRANEZOO Verified Customer Verified Customer

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It sucked! No phone call back from the owner or general manager when asked multiple times No phone call back from the owner or general manager when asked multiple times More

by SCOTTHAACKER Verified Customer Verified Customer

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I recently had fantastic service from Hawk Ford. I scheduled a 40,000 maint review. They did the inspection and called me to say “all good, nothing needed.” Literally zero oversell! They even picked I scheduled a 40,000 maint review. They did the inspection and called me to say “all good, nothing needed.” Literally zero oversell! They even picked up and returned my car, no charge. I'd give them a 10 stars out of 5. More

by GDEPACE Verified Customer Verified Customer

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Great service from the quicklane department. They got my car in on time and did a great job They got my car in on time and did a great job More

by BGATES Verified Customer Verified Customer

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The salesman I had did a good job with answering all my questions and doubts. He assured me the price we discussed was the total out the door price. questions and doubts. He assured me the price we discussed was the total out the door price. More

by Scottbrod1970 Verified Customer Verified Customer

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Steve & John in Service run a very tight ship-EXCELLENT service and Tyler(Shop Mechanic) is great to work with and chat on my Bronco when completed. I also rated the Sales & Mgmt. Team Members with the ra service and Tyler(Shop Mechanic) is great to work with and chat on my Bronco when completed. I also rated the Sales & Mgmt. Team Members with the ratings.... whew & WOW, I handed out a TON of well earned Gold Stars today!!! Must be from the F-150 Shelby, the F-150 Tremor and now the Bronco Raptor all purchased at Hawk Auto in St. Charles & to top it off, my wife drives a Nissan Armada from next door!!! David H. More

by David H. Verified Customer Verified Customer

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Everything went fine on purchasing the new Maverick. Ford needs to update a Q code in bed of the truck. It takes you to a video that shows something not on my truck. A nice storage box in the bed of Ford needs to update a Q code in bed of the truck. It takes you to a video that shows something not on my truck. A nice storage box in the bed of the truck that is not installed on my truck. Hawk Ford could use a little improvement on the Quick Lane. The last two times I have had a couple of issues. Before those two times it was much better. More

by HFBRILL Verified Customer Verified Customer

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This is the best dealership ever very courteous staff, and they're not pushy at all. They work With you and For you. and they're not pushy at all. They work With you and For you. More

by AYESHA867 Verified Customer Verified Customer

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