John Hartgenbush

Steve & John in Service run a very tight ship-EXCELLENT service and Tyler(Shop Mechanic) is great to work with and chat on my Bronco when completed. I also rated the Sales & Mgmt. Team Members with the ra service and Tyler(Shop Mechanic) is great to work with and chat on my Bronco when completed. I also rated the Sales & Mgmt. Team Members with the ratings.... whew & WOW, I handed out a TON of well earned Gold Stars today!!! Must be from the F-150 Shelby, the F-150 Tremor and now the Bronco Raptor all purchased at Hawk Auto in St. Charles & to top it off, my wife drives a Nissan Armada from next door!!! David H. More

by David H. Verified Customer Verified Customer

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Everything went fine on purchasing the new Maverick. Ford needs to update a Q code in bed of the truck. It takes you to a video that shows something not on my truck. A nice storage box in the bed of Ford needs to update a Q code in bed of the truck. It takes you to a video that shows something not on my truck. A nice storage box in the bed of the truck that is not installed on my truck. Hawk Ford could use a little improvement on the Quick Lane. The last two times I have had a couple of issues. Before those two times it was much better. More

by HFBRILL Verified Customer Verified Customer

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This is the best dealership ever very courteous staff, and they're not pushy at all. They work With you and For you. and they're not pushy at all. They work With you and For you. More

by AYESHA867 Verified Customer Verified Customer

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great service as always. everyone was very helpful and my vehicle is good. I recommend using the at home service everyone was very helpful and my vehicle is good. I recommend using the at home service More

by jrmfrg Verified Customer Verified Customer

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Great service staff from beginning to end. Best Ford dealer in the area. Highly recommended. Best Ford dealer in the area. Highly recommended. More

by JOSHUATGRANT64 Verified Customer Verified Customer

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WORST CUSTOMER SERVICE AND REPAIR I HAVE EVER GOTTEN SINCE 1975 DOING BUISNESS WITH DEALERS SINCE 1975 DOING BUISNESS WITH DEALERS More

by KOFLEET Verified Customer Verified Customer

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Took my car in for a recall and oil change. After they finished, as I pulled out onto the street, the check engine light came on. I had to come back into the dealer and give it back to them. Af After they finished, as I pulled out onto the street, the check engine light came on. I had to come back into the dealer and give it back to them. After waiting another 45 minutes, they handed me the keys and said that they had to reprogram the PCM. I guess my time has no value as they didn’t even apologize for the failed repair or my additional wait. Not a service experience l could recommend. More

by JHK959 Verified Customer Verified Customer

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I was able to book my service same hour. Seamless & efficient scheduling process. My car was completed quickly & I was informed on services completed after. Transparent with services complet Seamless & efficient scheduling process. My car was completed quickly & I was informed on services completed after. Transparent with services completed & vehicle health More

by EFORD66 Verified Customer Verified Customer

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Always a pleasure to have my vehicle repaired at Hawk Ford. Wonderful technician in the shop, Jordan N. What a knowledgeable and friendly man, answered my questions and explained my vehicle needs. Ford. Wonderful technician in the shop, Jordan N. What a knowledgeable and friendly man, answered my questions and explained my vehicle needs. More

by OJULZ Verified Customer Verified Customer

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I pulled into service unexpectedly with a flat tire. Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rush Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rushing to a meeting with all of this happened so they got me into a loaner to go do my meeting while they fixed my car. Literally the best dealership experience I’ve ever had. Monique (service advisor) was knowledgeable and a total rockstar. John (the service director) was awesome. Couldn’t be happier and will continue to use their services and buy my cars from Hawk! More

by Ciana.alexander Verified Customer Verified Customer

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