Josh Grant

Starts with the Service writer (Josh) to talk and understand the customer issue and then the service writer documents and explain the customer concern to the mechanics and together they talk and find understand the customer issue and then the service writer documents and explain the customer concern to the mechanics and together they talk and find the cause. So in short, I love the Hawk Ford for employing people that understand and listen to the customers. Everything works together and together a great and compassionate team is created. I’m Dave H. and I drive a Hawk.. More

by DHORNIK Verified Customer Verified Customer

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Basic oil and tire rotation but didn’t try to oversell, timely, friendly, organized. A+ service timely, friendly, organized. A+ service More

by Joe - St Charles Verified Customer Verified Customer

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My experience from the time I came in looking for a vehicle to the several times I have had the car service has been exceptional. The sales staff and the service department are a cut above the rest., vehicle to the several times I have had the car service has been exceptional. The sales staff and the service department are a cut above the rest., More

by HOPE.FREE41 Verified Customer Verified Customer

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As always, the team at Hawk Ford took care of my maintenance needs. For the first time I used the pickup and dropoff service and that was fantastic. I don't recall the name of the woman who coordina maintenance needs. For the first time I used the pickup and dropoff service and that was fantastic. I don't recall the name of the woman who coordinates the pickup/dropoff, but she gets 5 stars as well. More

by ANDREW@ADOWNIE.NET Verified Customer Verified Customer

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This was repaired to the interior of a new car. They did it in the timeframe. They told me it would be. They did it in the timeframe. They told me it would be. More

by JOHN_SOTA Verified Customer Verified Customer

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Clean Facility. For the most part I am greeted right away, occasionally it takes awhile but thats usually when it's pretty busy so I understand. They take good For the most part I am greeted right away, occasionally it takes awhile but thats usually when it's pretty busy so I understand. They take good care of my Escape so I'm happy. More

by Winddy SVT Verified Customer Verified Customer

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Service was done well and the service reps were great. I will keep bring my business. I will keep bring my business. More

by BASSMANII Verified Customer Verified Customer

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Very prompt on time and servicing my vehicle without any delay. Just as promised. Thank you delay. Just as promised. Thank you More

by Davinchi Verified Customer Verified Customer

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Love the new changes. Free vehicle pickup and delivery along with accepting payment over the phone and the information board in the wall at service, showing customer, veh Free vehicle pickup and delivery along with accepting payment over the phone and the information board in the wall at service, showing customer, vehicle and status. Wonderful changes designed to accommodate the customer. New manager Josh is excellent as well. I'm sure you will see an increase in work. Thank you. Tom Johnson More

by TJJ105 Verified Customer Verified Customer

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I specifically asked for a tire rotation on all four tire and Engine oil change...Hawk ford only did the engine oil VERY DISAPPOINTING... and Engine oil change...Hawk ford only did the engine oil VERY DISAPPOINTING... More

by MARTINOMACRI Verified Customer Verified Customer

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