John Cusumano

John is a great guy, wonderful and accommodating. However, I had an ongoing issue for a year and a half that couldn’t be fixed in my 2024 lyric. I took it to another dealership and they were able to However, I had an ongoing issue for a year and a half that couldn’t be fixed in my 2024 lyric. I took it to another dealership and they were able to fix it. It took replacing the radio. I still have another issue where the screen intermittently goes black and/or pixelates leaving me unable to see speeds or anything. This is extremely dangerous when driving to work on the parkway. I have ask for Cadillac to do a repurchase and swap my car for a new lyric same vehicle. The district manager, to date , has not responded. The EVconcerige has tried to assist me but has been unsuccessful in reaching and receiving an answer from the manager in charge. I paid $73k cash for this car and it has been in the shop more than a total of 8 months in and out for service. I think it’s a shame that a loyal customer is treated this way. I was going to just repurchase the same vehicle at the same dealership, but not anymore. I do love the lyric when it is working properly. I don’t blame the service staff, they didn’t originally build this car, but the management should work diligently to replace this vehicle. I had way too many issues wrong with this particular vehicle. More

by katstrunk50 Verified Customer Verified Customer

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Best place to buy a car, employees are very nice, great place even get a cake. Great people nice and helpful. place even get a cake. Great people nice and helpful. More

by marysolfl71 Verified Customer Verified Customer

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Dealership is always clean, service is always pleasant and well experienced, notification is very clear and well experienced, notification is very clear More

by mastercholder Verified Customer Verified Customer

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They was very efficient at serving my vehicle and provided good conversation while waiting for my vehicle to be serviced provided good conversation while waiting for my vehicle to be serviced More

by cooljusmee Verified Customer Verified Customer

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Willing to go an extra mile to help Getting things done on time Honest Follows thru on time Honest Follows thru More

by mskuchta Verified Customer Verified Customer

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Nice people . I was impressed by their sincerity and professionalism. Very nice staff. Very helpful. I was impressed by their sincerity and professionalism. Very nice staff. Very helpful. More

by marysolfl71 Verified Customer Verified Customer

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Always friendly and professional work gets done in a timely manner. Never had a problem. timely manner. Never had a problem. More

by marlene4450@aol.com Verified Customer Verified Customer

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The service at Paul Conte is always great! They are all professionals and they offer great car care!!! They are all professionals and they offer great car care!!! More

by dj1dh2 Verified Customer Verified Customer

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The best dealer for sales and service! We have always purchased and serviced our vehicles here. We have always purchased and serviced our vehicles here. More

by christinacutrone Verified Customer Verified Customer

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John Cusumano is a great guy to work with. . Definitely knows his stuff.. Treats the customers like family.. . Definitely knows his stuff.. Treats the customers like family.. More

by haullin Verified Customer Verified Customer

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