John Cordell | Page 9

Always fast and efficient service. They have best customer service. They always go above and beyond. They have best customer service. They always go above and beyond. More

Report | Print

Easy to work with. Car was serviced quickly even though it was an unscheduled visit. Car was serviced quickly even though it was an unscheduled visit. More

by krebscarla Verified Customer Verified Customer

Report | Print

I make an appointment, drop it off and don’t wait long. Very impressed with BMW of Westlake. I’m bummed that my tires keep getting messed up from the Ohio potholes. Thank goodness I have the tire packag Very impressed with BMW of Westlake. I’m bummed that my tires keep getting messed up from the Ohio potholes. Thank goodness I have the tire package. More

by JCAPRETTS Verified Customer Verified Customer

Report | Print

Great service and people are always pleasant would recommend to the dealer to all that I know recommend to the dealer to all that I know More

by PMATOUSEK Verified Customer Verified Customer

Report | Print

First the entire Westlake team were friendly and professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock ke professional. But many things were over looked especially for a certified car. During the tech review I noticed that the tow hook and wheel lock key were missing. Kelly ordered me new ones. (thanks) I also noticed that 2 tires had been replaced. I know all wheel drives need balanced tires. So I offered to purchase them. ($330+). Some time during the purchase/deliver I was told there was only 1 key with the car. ($350+) Purchase completed aprox Dec 25. Then the troubles began. Return trips to the dealer for audio and sensor problems. First time waited got car back and went to lunch but had to return the car same because the audio failed again! I was given a loaner and between Jan.14 and Jan. 25. many repairs were done. Now the car seams fine for over a week. But it was frustrating ,time & money consuming to get a certified car going properly. (over $700). Again Kelly , Brittaney, and Ian did their very best to help solve the many problems. Oh two more things just in the title was processed wrong and is being corrected as I write. (thanks). And last I just found a the molded part the covers the back of the trunk interior had not been put back. I will give it a try but may have to come up again to have it reinstalled. Stay tuned Maybe I'm just a jinx....haha.....Pete. ps If I didn't leave a star review on some that's because I didn't have direct interface with them. More

by GENTPET Verified Customer Verified Customer

Report | Print

Very good service and good service attitude Very careful introduction Very patient The price is very good introduction Very patient The price is very good More

by wolf2kx Verified Customer Verified Customer

Report | Print

It was a great experience. Very kind, detailed, and efficient with my vehicle. Will only bring my BMW to Westlake! Very kind, detailed, and efficient with my vehicle. Will only bring my BMW to Westlake! More

by Erik Verified Customer Verified Customer

Report | Print

This dealership is the perfect picture of dealership! Very friendly, welcoming and professional! Sometimes I literally drive there just to look at the cars because I like so much being there! Very friendly, welcoming and professional! Sometimes I literally drive there just to look at the cars because I like so much being there! More

by DANELOS23 Verified Customer Verified Customer

Report | Print

Cory and BMW Westlake always provide great communication and service. Their pricing is transparent and fair. and service. Their pricing is transparent and fair. More

by MICHAEL.B.MURRAY0912 Verified Customer Verified Customer

Report | Print

Brittaney is always friendly, professional and makes what is a somewhat annoying circumstance into pleasurable experience. is a somewhat annoying circumstance into pleasurable experience. More

by Sean Curtin Verified Customer Verified Customer

Report | Print