Joe Valente | Page 27

I came in for an oil change and I appreaciated that Service Writer Sam Waddell did not pressure me into paying for additional service I didn’t ask for. Service Writer Sam Waddell did not pressure me into paying for additional service I didn’t ask for. More

by dkohlerone Verified Customer Verified Customer

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Extremely disappointed with 3% added to charges for credit cards. I will only return if absolutely necessary. credit cards. I will only return if absolutely necessary. More

by Kay Neff Verified Customer Verified Customer

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They do a thorough inspection on each car brought in and provide an objective evaluation and categorization of needed repairs. When the list is long for an older car, it can be daunting, so some more detail provide an objective evaluation and categorization of needed repairs. When the list is long for an older car, it can be daunting, so some more detail or guidance on choosing what to get repaired would be helpful, especially when dealer prices are premium for repairs. The waiting area is comfortable and courtesy shuttle is available. More

by TABENSON Verified Customer Verified Customer

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I stopped in without an appointment because I discovered a large screw in my tire. Joe was very helpful as always. The bad news is the tire needed to be replaced. The great news is they had the tire in stoc a large screw in my tire. Joe was very helpful as always. The bad news is the tire needed to be replaced. The great news is they had the tire in stock. After a short wait I was on my way with a brand new tire. A side comment about Honda in general. I wish Honda would upgrade their service computer software to better track warranties on vehicles. Over the years I have had work done at three different Honda dealers. None of them have had easy access to warranty information. The information is there, but the service writers have to dig for it. You, the customer, need to know what repairs should be covered. I almost paid $300+ for the replacement tire. But after digging, we determined the tire was covered and I did not pay anything for the tire replacement. More

by Tim5904 Verified Customer Verified Customer

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I was ripped off. The service required no parts, only labor, and it took less than two hours to fix it, and I was charged over $700. The service required no parts, only labor, and it took less than two hours to fix it, and I was charged over $700. More

by lumleda123 Verified Customer Verified Customer

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I have I high mileage pilot. I left pressured into making a lot of repairs, plus while making the repairs a couple of parts were broken in the repair process, so I had to pay for I left pressured into making a lot of repairs, plus while making the repairs a couple of parts were broken in the repair process, so I had to pay for those parts too. Overall I spent $5400 after expecting to pay for 1 wheel bearing repair. Way way more than I expected. More

by tjhep Verified Customer Verified Customer

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Always available always professional always receptive to my concerns We have always been pleased with the dealership as a whole my concerns We have always been pleased with the dealership as a whole More

by grmille24 Verified Customer Verified Customer

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Had a frustrating leak that was a challenge to fix. Had issues with incorrect parts being received. These things happen and mechanical issues are bound to happen. Joe and the service team worked the pr Had issues with incorrect parts being received. These things happen and mechanical issues are bound to happen. Joe and the service team worked the problem until it was fixed. Great job service team! More

by Tim5904 Verified Customer Verified Customer

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I spontaneously stopped in due to my tire pressure alert popped on a couple times. Turns out I had a nail in my rear tire. I agreed to a patch until my future appt to get all tires replaced. I had my dog wi popped on a couple times. Turns out I had a nail in my rear tire. I agreed to a patch until my future appt to get all tires replaced. I had my dog with me & couldn't sit there with her for 2 hours. I left, heard an odd noise, pulled over and saw a bolt in my tire! I called & returned & they verified this was not standard protocol. Tire tech used a bolt vs a plug!! They said my tire tread was too low for a patch so he did this, yet no one told me! Joe verified this was not normal & gave me a rental to get my dog home as they were installing 4 new tires. I mention all this in hopes this incident taught the tire kid to ask for help or at least have someone verify his work before sending a customer on the road. Joe was superb during my long afternoon there. More

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We have been having service work done at Honda of Kenosha for six or seven years, and have good results each time. for six or seven years, and have good results each time. More

by Calee Verified Customer Verified Customer

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