Joe Shoemaker
Joe Shoemaker at Schaumburg Toyota

Joe Shoemaker

General Sales Manager

Schaumburg Toyota

875 W Golf Rd
Schaumburg, IL 60194

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29 Reviews
not yet
rated

29 Reviews

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Dealership Experience

29 yrs, 5 mos

Industry Experience

29 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

29 Reviews of Joe Shoemaker

July 21, 2024

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Employee Rating

The best customer service keeps me coming back now for over 25 years! Thank you! More

by Duffdragonfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Krueger, Randall Laskowski , Cameron and Joe S.

Jul 22, 2024

Schaumburg Toyota responded

It is always our pleasure assisting you with your Toyota needs. Thanks for being our long time loyal customer and sharing your thoughts. Your support is appreciated.

February 17, 2023

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Employee Rating

Thanks for doing great work. My Sequoia is a beast! I trust your mechanics that take care of my truck. More

by Jmanczko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 17, 2023

Schaumburg Toyota responded

Glad we could assist you with your auto needs. Thanks for sharing. Your support is appreciated.

March 04, 2021

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Employee Rating

Nicholas did a great job getting my fiancée in to the brand new Tacoma he wanted at the price that worked best! Thank you Schaumburg Toyota! More

by JaimeC0429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Evensen , Nicholas Houston, Teresa Zorbas

Mar 04, 2021

Schaumburg Toyota responded

Thrilled to have had the opportunity to assist in your vehicle purchase, Jaime! Thanks again and we hope you are enjoying your new car and wish you many happy miles!

July 21, 2020

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Employee Rating

Beautiful dealership! Bought a Supra and could not be happier. Obviously I love the car. Thanks for smooth transaction. The salesmen and managers are champions. More

by BlackHemi
Recommend Dealer
Yes
Jul 22, 2020

Schaumburg Toyota responded

We are thrilled to have you as our customer! Thanks again and wish you many happy miles!

March 17, 2020

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Ben was extremely helpful throughout the buying process, and though he was clearly very busy with other customers, he gave us the personal attention we’ve come to expect when working with Toyota. Ben, Joe, More

by Ekander18
Recommend Dealer
Yes

Other Employees Tagged: Ben Staar, Lee Wulpert

Mar 20, 2020

Schaumburg Toyota responded

We are thrilled to have you as our customer! Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new car and wish you many happy miles!

December 20, 2019

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Employee Rating

If you need to buy a car Go see Jerry McDuffie and Joe Shoemaker best Salesman and Manager you will ever encounter in the car business. Will have the best car buying experience of your life. Then go see T More

by Cox1501
Recommend Dealer
Yes

Other Employees Tagged: Jerry McDuffie, Thomas Sayasane

Dec 26, 2019

Schaumburg Toyota responded

We are thrilled to have you as our customer! Thanks for the great review and for your purchase. We hope you are enjoying your new car and wish you many happy miles!

November 01, 2019

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Worst experience ever I bought used BMW X5 from Schaumburg Toyota on June 22, 2019. I paid full amount and no financing. The dealership didn't do any inspection on the vehi More

by Mehul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Haley, Robert Jacob , James Baranski

Nov 07, 2019

Schaumburg Toyota responded

We apologize for your dissatisfaction of your purchase of a 2008 BMW X5. The vehicle in question did have the necessary inspection for safety, issues for a vehicle of this age. It was priced accordingly and sold as is. We did what we can to assist in repairs. We also apologize for the states error in title which is expected to arrive any day. We will contact you as soon as we receive the title.

Nov 07, 2019

Mehul responded

1. First of all Illinois law prohibits "Sold-as-is". Please read https://www.news-gazette.com/news/local/john-roska-new-state-law-prohibits-as-is-sales-of/article_e2334b1f-8cc8-5de2-80a7-5c0a5bfcf9ac.html 2. The implied warranty says all internal parts. 3. The vehicle inspection report on the day vehicle was bought was not provided. Please send it to me since you are claiming that you had done inspection.If you had done inspection thoroughly then how customer brought vehicle back to you in two hours and how did it stop working completely at JC's auto care which was confirmed by your general manager of Sales ( Mr. Joe Shoemaker). Please do some facts check. 4. The vehicle inspection report on the day broken BMW X5 was patched and returned was also not provided. Please send that too. I will give you BMW Barrington and BMW Schaumburg service center's detailed report. JC's auto care only recommended me to get report from them as they also acknowledged that this vehicle is not safe. 5. When customer gets vehicle back after repair, it is your responsibility to do safety check and send it back to authorized BMW repair center. Instead you sent me to JC's in that risky vehicle even though I had fracture. 6. Mr. Joe Shoemaker acknowledged that the Vehicle is broken and cannot get started. It was sent to non BMW authorized repair shop and JC's acknowledged that they have limited resources so I have no complain for JC's. They were not hiding anything. Since vehicle was broken at JC's it is between JC's auto care and Schaumburg Toyota to deal with the refund to customer rather than customer get patched vehicle which is very unsafe. 7. When vehicle was broken, another used vehicle could have been given to me or I could have bought Brand new vehicle without asking refund and adjusted the difference in the cost of the different vehicle. One manager agreed, another was on different page. One general manager agreed, another had different opinion. How customer should deal with your internal differences? 8. Mr. James told me that title takes 6 months too. The law is 20 days. I am forced to trade-in my BMW to other dealership as I cannot drive that at all so if the deal breaks due to your error with title then you have to pay full refund otherwise the difference in the loss + compensation for harrassment. 9. Please send your buyer's guide too. I will send it to FTC. The FTC rule has been posted on https://www.consumer.ftc.gov/blog/2018/07/ftc-looks-revised-used-car-buyers-guides

April 04, 2019

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Employee Rating

Don’t waste your time I first contacted this dealership because they had the color of 4Runner I liked with the options I wanted. I then found out that they had listed it on More

by Goillini32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: David Warda

Apr 04, 2019

Schaumburg Toyota responded

We apologize your experience with us did not go well. This will be reviewed with the managers and sales consultants so it does not happen again. We regret loosing you as our customer! It would be appreciated, if in the future, you are in need of assistance with a vehicle, please contact Joe Shoemaker directly at 847 882-1800 and assure you it will be handled properly. We hope you are enjoying your new car and wish you many happy miles!

February 26, 2019

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Thank you for your advice! Joe Shoemaker, Wow! Missed that bullet! Thank you for taking the time to help us through the completion of repair to our vehicle. I was hit from b More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2019

Schaumburg Toyota responded

We are thrilled to have you as our loyal customers and look forward in assisting you with your auto needs for many years! Thanks for sharing, Karen and Mike!

February 19, 2019

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Employee Rating

FANTASTIC EXPERIENCE! I have never had a better experience in purchasing a car than I had at Schaumburg Toyota. Juan Vasquez was a true professional from the beginning t More

by Gail Gabrielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Sayasane , Juan Vasquez

Feb 19, 2019

Schaumburg Toyota responded

We are thrilled to have you part of the Schaumburg Toyota family! Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new vehicle and wish you many happy miles!

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