Joe Miglio | Page 16

Another outstanding experience I honestly wasn't in the market for a new car, but my previous sales professional Jim Witt called me up to tell me about the specials that Continental I honestly wasn't in the market for a new car, but my previous sales professional Jim Witt called me up to tell me about the specials that Continental Toyota was running, so I though, "well, what the heck would it hurt to go see what Jim has to say?" My wife and I came in this morning just to talk to Jim and about a half an hour later, I was buying my 4th RAV4 from Continental Toyota. Maybe the birthday cake from my wife's birthday helped to grease the skids. This was a very easy experience, we have come t0 expect from the staff at Continental. Sam Adam from management came by to say hello and congratulate me during the experience. Sadi Ali was able to actually save me a bit more money during the finance portion of deal. Joe Miglio came by just before we drove off in our new RAV4 to thank us for our business. After four cars, I feel like I should be adding Joe to my Christmas card list! (Along with the rest of the people at Continental.) More

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Positive car purchase experience My car purchase was guided by knowledgeable and pleasant sales associates at Continental Toyota. I worked primarily with Chuck Gentile who insured my My car purchase was guided by knowledgeable and pleasant sales associates at Continental Toyota. I worked primarily with Chuck Gentile who insured my car shopping and buying experience met my expectations of friendly, low pressure, respectful and honest purchasing options and costs. I met several of his associates at the Continental dealership (Mustafa Atra, Joe Miglio, and Sadi Ali) and everyone was friendly and helpful with the single goal in mind to put the customer first and provide me with the best experience. The dealership itself was a pleasant and comfortable environment that was refreshing in comparison to my other dealership experiences.. At other dealerships, it felt like a 'crowded' experience that was rushed and full of pressure. Chuck was friendly and respectful of my time in our dealings. He took his time walking me through this process. Chuck let me test drive a number of cars to help identify the best car for my needs over multiple visits. Once I was ready to discuss the details of a car purchase, he was very thorough in explaining the different car options as well as car buying options. I have truly appreciated the attentive and knowledgeable but low pressure relationship that Chuck developed with me in the car shopping and purchase experience. The financing was a relatively smooth process once a lender was determined. Even after the paperwork was completed, Chuck was very patient as he walked me through the basics as well as details of the new car's features to insure that I had some comfort with the basic operations of the vehicle before I left. He stayed nearly 30 min past when the dealership was closed to insure a positive and complete car buying experience for me. I would recommend Continental Toyota as a dealership that will set the standard for an exceptional car shopping and buying experience with their knowledgeable associates that provide quality services to their customers. Chuck Gentile is the sales associate to request if you want to work with an honest, knowledgeable associate that will guide you with your best interests in mind as you share your car buying needs and wishes. He will be gracious and let you set the pace and direction of your car shopping experience to match your expectations. I know that Chuck will be the sales associate that I will reach out to with any questions or needs that I may have during the lifetime that I will own my Toyota Highlander and any future car purchases. More

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Stay Away From these bait and switch jerks!!!!!!!!! I rented a Toyota Sienna from this dealership for the past 3 years to take our driving vacations. The rate has Always been $267.44, all taxes include I rented a Toyota Sienna from this dealership for the past 3 years to take our driving vacations. The rate has Always been $267.44, all taxes included, Last October 31st I returned the Sienna and the rental manager Joe Goodson, wanted to charge me an extra $70, even though I had all the rates in writing as to what I had agreed upon for pick up and return at the time of pickup. After a heated argument in the lobby he decided that I was right and agreed to the rate I was quoted. He also agreed to credit us 2 days rental on our next rental. This was probably done to shut me up. Today 1/4/17 my wife and I dropped into Continental Toyota to reserve the Sienna Van for our March vacation. Joe Goodson, rental manager, told us that our rate was $450 per week, without taxes. I asked why and showed him our previous bill for which he just pointed to his posted rates and said that is the rate. I know Joe recognized us and this was his way of screwing us for the argument that we had in October. Next I went to the General Manager Joe Miglio and told him our problem. He walked off to talk with Joe Goodson and came back and called my wife and I into a side office. Joe Miglio said that these were the posted rates and that he did not care about the rates that we were paying the past 3 years, the rate we just paid just 3 months ago or that we were a repeat customer. He indicated that there was nothing he could do. Great problem solver you have there at Continental Toyota!!! After pleading our case with him for about 10 minutes with no resolution, my wife and I got up and walked out. As we were leaving, I told Joe Miglio that I would be writing this negative review. His response was go right ahead....and he whispered something as we walked out the door under his breath. Sure sounded like xxxxxx to me. This is how you treat your REPEAT customers. I will never be back again and suggest no one do business with them unless you like being treated in this manner. Charge one price in October and more than doubled in January!!! More

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great car buying expericne Purchased my New Avalon from continental Toyota. Mohammad was my sales man and also interacted with Dominic and Joe. It was a great car buying experie Purchased my New Avalon from continental Toyota. Mohammad was my sales man and also interacted with Dominic and Joe. It was a great car buying experience. They were respectful and friendly. Moe was excellent to work with and he went out of his way to ensure I was happy. Mr Miglio was very accommodating and Dominic was thorough in his work. I would definitely recommend this dealership. More

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Nothing stays the same, good things don't last Recall on front seat belts. Parts were ordered no one bothered to call me to tell me parts were in. I called and attempted to make an appointment onl Recall on front seat belts. Parts were ordered no one bothered to call me to tell me parts were in. I called and attempted to make an appointment only to be told that the parts were sent back because I didn't respond. How could I respond when they never called me. They reordered the parts and called me to tell me that the parts arrived. I made an appointment for Today October 29, my appointment was for 9:45. I arrived at the service department at 9:40 am. I was told it would take about 1 1/2 hours. I decided to wait. And wait I did. 4 hours and I'm still sitting in the waiting room. because they are trying to charge me $268 for recalled safety equipment, both front seat belts. I refused to pay and the cashier called someone out to see me. A service writer came out and said "do you have a question?". I said yes they are charging me for a recall that Toyota corporation issued and sent the notice to me. The service writer walked away The service writer never returned. Unfortunately I had to try to contact the general manager Joe Miglio. I tried calling three times only to be told he was not answering. The forth time I called worked. I had to have the general manager intervene. Joe listened and said he'd see about it. About 15 minutes later Joe came out with an invoice that was no charge and that it was a recall. I went out to retrieve my van that 20 minutes prior was supposed to be pulled up for me. Nope, it took Joe to tell the service personnel to get my van It 2:03 now. I wasted 4 1/2 hours of my life to have two seatbelts installed under a safety recall. It's ashamed it required the general manager to intercede to resolve this. Joe took care of the problem but the problem never should have happened. This was once a 5 star dealer. Like I said good things never last I don't know the name of the service writer but Joe Miglio knows. Sorry I had to bother you again but their is a definite cog in the wheels stopping things at Continental Toyota from working smoothly. My daughter who bought three vehicles from Continental tried to buy two new vechiles. After several calls to the sales department my daughter was told they couldn't match the deal (figures) on a 2016 loaded Tundra and a sienna. My daughter went to Toyota of Merriville Indiana and brought home two new Toyotas last night . Continental dropped the ball now 4 times. We should not have to require the assistance of the general manager everytime we attempt to do business with Continental Toyota by the way usually they wash you vechiles but not today and last time Joe Miglio had to tell them to wash the vechile 4 1/2 hours never again. More

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Consultation, not a "sale" Dean Rio patiently took the time to understand my situation, goals and vehicle requirements (and desires). He presented alternatives with absolutely n Dean Rio patiently took the time to understand my situation, goals and vehicle requirements (and desires). He presented alternatives with absolutely no pressure. Really appreciated the entire staff efficiently and professionally getting to the bottom line eliminating any "haggling". Dean certainly went "above and beyond" with assisting me in facilitating logistics re the lease-end return of my "Brand X" vehicle...-:) More

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New 2017 Sienna XLE Sam got caught in a lie... for future reference, ensure your customer is a fool before you try and treat him as such. Thus endeth the lesson Sam got caught in a lie... for future reference, ensure your customer is a fool before you try and treat him as such. Thus endeth the lesson More

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Great experience buying my third car from Continental Toyota As always my experience was great with this dealership. Never thought buying a car (Scion iM) can be any easier. As always the continental staff and m As always my experience was great with this dealership. Never thought buying a car (Scion iM) can be any easier. As always the continental staff and management exceeded my expectations. Thank you Continental Toyota. More

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Unparalleled Service... Always! I just purchased a second car from Continental Toyota; the first one was purchased 6 years ago. They once again provided extraordinary services each s I just purchased a second car from Continental Toyota; the first one was purchased 6 years ago. They once again provided extraordinary services each step of the way in our car buying -- from showing, test-drive, negotiation, financing, to picking up our brand new vehicle -- each individual whom we dealt with is always professional, pleasant, and patient with us. They take extra care to make sure all of our questions are answered. I have also referred friends to this dealership. All of my vehicle maintenance and services are also entrusted with them. Continental Toyota is a dealership that you can always trust when you're in the market for a Toyota (or Scion), or have any vehicle service needs. More

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It's great to compromise thanks Joe Miglio for helping sort out a glitch. The deal you gave to my daughter solved a problem. Your dedication to customer service and reten thanks Joe Miglio for helping sort out a glitch. The deal you gave to my daughter solved a problem. Your dedication to customer service and retention was clearly evident. My daughters van is back on the road and we are very satisfied. Thanks again for reaching out to all of us with great service. Roger Lis Lynn Lis Tiffany Insalaco Matthew Insalaco More

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