Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram
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Joe Hilliard

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
951 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

31 yrs, 11 mos

Industry Experience

31 yrs, 11 mos

4.9

951 Reviews

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951 Reviews of Joe Hilliard

March 27, 2025

Dealership Rating
Employee Rating

Best experience from the sales and service departments. Total description of the words “Customer Service “. More

by lstalder1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ken Harris

March 26, 2025

Dealership Rating
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Professionalism; friendly; knowledgeable; helpful; put customers needs first. Elizabeth is excellent! I appreciate the friendly and kind persons at the Klaben CDJR Service Center. More

by DeAngelisVincent5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry, Shalon Withrow

March 24, 2025

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Joe was really easy to work with. I will be back in another 6000 miles. More

by erics17
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Recommend Dealer
Yes

March 23, 2025

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I have worked with my advisor Joe for over 10 years and I trust him and appreciate his communication. This is the only place I have taken my car for service since purchasing from a great salesperson Don Jsbo More

by citadal
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs

March 20, 2025

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Employee Rating

I bought a Jeep Grand Cherokee off of Chris a year ago and recently brought it in for it's first service. Chris was great to work with during the purchase, as well as the manager, Tim Beane. Chris also he More

by Th3nnessy96
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

March 18, 2025

Dealership Rating
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Klaben has been great. They really took care of me when I was there. Have no complaints. More

by ksub44
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Chris Hamilton

March 17, 2025

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Employee Rating

Joe and Justin go above and beyond each time I come in to the dealership. More

by runnintracey
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Recommend Dealer
Yes

March 16, 2025

Dealership Rating
Employee Rating

Always Happy to bring my car to have it serviced with Klaben Chrysler .Joe Hillard always makes it easy to get in,and out with ease. More

by RAHOLBR1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

March 15, 2025

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Employee Rating

Liz was excellent. Very caring and understanding of the issue. Jeep on the other hand is clueless. More

by gary.lampe51
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

Mar 15, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. Your 3 star review reveals that we failed in meeting your expectations. That was not our intention and I apologize for us putting you in the position of being less than completely satisfied. I welcome the opportunity to speak with you in order to gain more insight into your experience and to see if there is anything that I can try and do for you at this point. The details that you provide will help us identify and address any process failure that may have occurred. I thank you again for your feedback and hope to hear from you soon. Jeff Bryant 330-673-3139 ext409

March 14, 2025

Dealership Rating
Employee Rating

My new Jeep had an electrical problem with the air bag. The part from Jeep took a while to be delivered to Klaben. Klaben promptly installed it when it came in and called me right away when it was ready fo More

by dezwhit
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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