Joe French | Page 3

I had a recall on my Ford and Joe was great to work with. He made sure to keep me up to date and made sure I had a loaner car when mine was in the shop. He made sure to keep me up to date and made sure I had a loaner car when mine was in the shop. More

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My experience with Joe and Klaben has always been good. I had so extensive service and was kept updated on the process. I had so extensive service and was kept updated on the process. More

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I live close to another Ford Dealer but travel over 30 minutes to get to Klaben Ford in Kent Ohio. I have purchased 2 vehicles from them and trust their service department to treat me honestly and fairly. minutes to get to Klaben Ford in Kent Ohio. I have purchased 2 vehicles from them and trust their service department to treat me honestly and fairly. The last few times there for routine maintenance I have worked with Joe French in the Service Department. I appreciate his help, his courtesy, his respect and his knowledge. I have gone to other mechanics that made me feel taken advantage of because I'm an older woman. I never worry about that at Klaben. I will always recommend Klaben Ford in Kent to everyone. More

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Joe is always a great service rep, he keeps me informed about my service and repairs about my service and repairs More

by MOFFITDG Verified Customer Verified Customer

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joe always goes the extra mile Always takes care of me Makes good recommendations. Fast service. Makes good recommendations. Fast service. More

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Joe French and the crew are always friendly, professional, and efficient. Glad I chose to go with the premium service. professional, and efficient. Glad I chose to go with the premium service. More

by lasko61 Verified Customer Verified Customer

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I used to receive great service at Klaben. The previous service advisor that I had moved on to a different department and then I received Joe. Ever since then I have received poor service. The The previous service advisor that I had moved on to a different department and then I received Joe. Ever since then I have received poor service. The first time I chalked it up to a fluke, but after the third time this warrants an honest review. On this previous visit, I dropped my powerboost F150 off for a check engine light with the hybrid system inoperable, a 60k mile service, wiper blade replacement, and recalls to be completed. They performed the 60k mile service, replaced an aux battery isolator and “tested”, and one of the recalls for software updates. They did not complete the rear axle recall due to not having parts, which have been “on order” for my truck since early December. On this visit, Joes communication was horrendous. I dropped the vehicle on Sunday night for a Tuesday appointment. I received a call on Monday from a different advisor to go over the requested services and she informed me that Joe would call me on the next business day. Tuesday and Wednesday came and went with zero communication, then on Thursday I finally received a call where I was told that the vehicle needed an auxiliary battery isolator and that it would be completed on Friday. Friday came with no communication until I called them in the early afternoon. Joe was “busy” so I spoke with another service advisor who informed me that there were delays in the needed part delivery and that Joe would call me back before the end of business. I never received that call. On Saturday, I received a text in the morning that my vehicle was as completed and that I could pick up. Given the short notice, I paid for services and asked for the keys to locked in the vehicle. I then had to call back hours later for a confirmation that this was actually done. I picked the vehicle up this morning and immediately noticed that the wiper blades had not been changed, and the hybrid system was still inoperable. After the 18 mile trip home, the check engine light returned. Clearly this was not “tested”. Service is only as good as the advisor, and it has been poor ever since I’ve seen Joe. It’s bad enough that I will be taking my vehicle elsewhere for service in the future and Klaben will not earn my business on future vehicle sales. Lastly, when purchasing the vehicle from Klaben I also purchased a for ESP with lighting package. I have mentioned that my passenger taillight has standing water inside of it on two service visits. I am met with “condensation is normal” when this is not condensation, this is water running down the inside of the taillight. Even the manual states that this is not normal. They have refused to try to get this covered under the warranty that I paid good money for. Also, this warranty does not show on my Fordpass or on Fords VIN lookup. My guess is that Klaben dropped the ball here too. I will be escalating this with ford customer service. More

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Joe has very good communication skills keeping informed on what was going on with my truck. I think that is very important to me, on what was going on with my truck. I think that is very important to me, More

by SMURPHY11 Verified Customer Verified Customer

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Excellent service, quick response. Joe French is my contact and is always accessible and very through when he explains what needs to be done. Other service reps are also very courteo Joe French is my contact and is always accessible and very through when he explains what needs to be done. Other service reps are also very courteous and helpful. More

by SCOLEMAN1230 Verified Customer Verified Customer

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Joe is always right on top of things. He quickly checks you in, goes over everything and provides quality service. He quickly checks you in, goes over everything and provides quality service. More

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