Joe Cuellar | Page 4

Very disappointed with my service at this dealership. While they were quick to diagnose the issue and give me a quote. They failed to mention the TPMS was malfunctioning, 2 tires not responding. Also the While they were quick to diagnose the issue and give me a quote. They failed to mention the TPMS was malfunctioning, 2 tires not responding. Also there is a recall repair that needed to be addressed, which they missed. Because of he missed issues I decided to have the repairs done elsewhere. I advised southern that a tow truck would be there to pick up my vehicle and to please have it ready, they assured me they would. Tow driver shows up and was told vehicle had been moved down to another dealership, he goes down there and was told vehicle isn't there.either, so at this point they have lost my full size truck. Tow driver was told to go back to greenbriar store, he did and they still couldn't find it. I called and texted the service advisor several times demanding they find my vehicle, of course I get no response. I the call to speak with a manager, conveniently no one was available, so i left my contact information and was told someone would reach out to me but of course no one did. After a time they locate my keys and tell the Tow driver the vehicle is somewhere on the lot and that he would have to locate it with zero assistance from anyone. Tow driver finally finds my vehicle and it is purposely blocked in to tow couldn't retrieve it. After another 20 minutes he finds someone that reluctantly unblocks my vehicle so that he can do his job and tow my vehicle. It took the tow driver an hour and a half of back and forth and dealing with the incompetent staff on a tow that should have taken 10 mins. Overall it was a very disappointing and aggravating experience. All could have been avoided had the service department done there job from the beginning. More

by fcross23462 Verified Customer Verified Customer

Print

It took 3 weeks when we were originally told 2 days. Then we were told it would be done on Wednesday and it was done 3 weeks later. Don’t answer their phones Don’t call back Left 2 hours before thei Then we were told it would be done on Wednesday and it was done 3 weeks later. Don’t answer their phones Don’t call back Left 2 hours before their closing time Their address is wrong More

by Admin Verified Customer Verified Customer

Print

Customer service great however takes I while. To get checked in and out. Repairs were done professionally and in a timely manner To get checked in and out. Repairs were done professionally and in a timely manner More

by tinacoup Verified Customer Verified Customer

Print

Great service and fast. I thought it would take longer because of the peak time. I thought it would take longer because of the peak time. More

by LOONEYHUTCH Verified Customer Verified Customer

Print

Very kind and helpful. They kept their word and did what they promised to do. They kept their word and did what they promised to do. More

by deniselewis Verified Customer Verified Customer

Print

The new facilities are very nice. The service was professional and the appointment completed in reasonable time. Thank you. The service was professional and the appointment completed in reasonable time. Thank you. More

by RAYWEBER1221 Verified Customer Verified Customer

Print

Very good service the gentleman greeted me and told me that I could have a seat and our car will be taken care of thank you that I could have a seat and our car will be taken care of thank you More

by lisareid26 Verified Customer Verified Customer

Print

Joe was amazing to work with, made everything easy and ended up buying two vehicles. ended up buying two vehicles. More

by EDWARD.J.COAKLEY Verified Customer Verified Customer

Print

They always take care of my Jeep and then make sure we have everything we need. have everything we need. More

by kmersier Verified Customer Verified Customer

Print

The experience with our salesman was fantastic. Our finance lady was so condescending and rude while going through the paperwork that we almost walked out on a great deal. Our finance lady was so condescending and rude while going through the paperwork that we almost walked out on a great deal. More

by kimmyberly26 Verified Customer Verified Customer

Print