Joe Berube | Page 36

Typically excellent customer service by Columbia Ford I was met by a service rep who was very prompt and courteous. I was offered coffee or a soda and ushered into a very comfortable waiting area with TV I was met by a service rep who was very prompt and courteous. I was offered coffee or a soda and ushered into a very comfortable waiting area with TV and magazines The repair was done promptly and to my satisfaction, as usual a very good experience at Columbia Kia. More

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Always Excellent Not much I can say. Have dealt with Columbia Ford for over 20 years and never had a bad experience. Have always been treated well by all the departmen Not much I can say. Have dealt with Columbia Ford for over 20 years and never had a bad experience. Have always been treated well by all the departments I've dealt with. More

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Excellent Service Great service as usual.Work performed is excellent. You always have fixed my problems the first time and have been very cooperative in scheduling the Great service as usual.Work performed is excellent. You always have fixed my problems the first time and have been very cooperative in scheduling the work performed. More

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service We recently purchased our F-250 and noticed that the passenger blinker wasn't working properly. Called Tony Mauro who promptly took it in for the serv We recently purchased our F-250 and noticed that the passenger blinker wasn't working properly. Called Tony Mauro who promptly took it in for the service for us. Quick, efficient very satisfied. More

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Ford Focus Remains an Excellent Car Everyone at Columbia Ford was extremely helpful, personable and friendly, and dedicated to helping customers find the best car for their wallet as wel Everyone at Columbia Ford was extremely helpful, personable and friendly, and dedicated to helping customers find the best car for their wallet as well as for their lifestyle and personal wishes. I felt that I was listened to, treated unbelievably well, and that I ended up with the best possible car for my situation because of the wonderful advice, information, and assistance I received. I have been enjoying my experience with Columbia Ford for more than 20 years, service to sales to service and now back to sales. If Columbia Ford does not carry a certain variety of car, then I would never be interested in it. NEA More

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I love Columbia Ford Kia’s Service Center Columbia Ford Kia Service Center and Sales Force have redeemed the Ford/Kia brand for our family this is a great dealership that truly cares if you’re Columbia Ford Kia Service Center and Sales Force have redeemed the Ford/Kia brand for our family this is a great dealership that truly cares if you’re a repeat buyer. More

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Quick and convenient. The service was great. Communication was thorough and detailed. No surprises and customer service was friendly. I like the email communication regardi The service was great. Communication was thorough and detailed. No surprises and customer service was friendly. I like the email communication regarding service details. I like convenience of being dropped off at work. He did not ask if I needed a ride back. Not sure of procedure though. More

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Clanks & Hmmming fixed 1st time around Thanks Andrew Was real worried with the noises mmy "SHO" was sounding and with the help of Andrew we found & fixed it ... it was a pleasure having my car sound norm Was real worried with the noises mmy "SHO" was sounding and with the help of Andrew we found & fixed it ... it was a pleasure having my car sound normal!! More

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WRONG DIAGNOSIS I brought my 2013 Kia Sorento in March for a clunking sound in the left front wheel well. It was diagnosed with a left rear strut needed ~ $600 for I brought my 2013 Kia Sorento in March for a clunking sound in the left front wheel well. It was diagnosed with a left rear strut needed ~ $600 for 1 strut!!! I had the work done elsewhere and was told the strut was really not bad/ did not need replacing after I spent $125 on the "diagnosis" and $300 for parts and labor to replace BOTH struts. The clunking sound still continued and I should have called them that there was still a problem. Late May the noise became a grinding sound! I brought the car back in on a Friday and had to wait until Monday to find out and was told it was the left front shock assembly. $600 for 1 shock assembly although they waived the diagnostic fee! They did change my oil for $40 (should have been free after all my time and money wasted) Had the work done elsewhere...$540 for both shocks! I have used this service center and have always been satisfied with them HOWEVER they totally missed the problem in March! More

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Recall Columbia Ford took care of the 2017 Fusion steering wheel bolt/nut recall quickly and efficiently. While I was waiting I chatted with Tony Mauro and Columbia Ford took care of the 2017 Fusion steering wheel bolt/nut recall quickly and efficiently. While I was waiting I chatted with Tony Mauro and let him know that the car we bought through him was still doing fine. More

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