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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso | Page 40

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

Contact Me
4.8
547 Reviews

Dealership Experience

17 yrs, 10 mos

Industry Experience

44 yrs, 1 mo

Languages Spoken

English English

4.8

547 Reviews

Write a Review

547 Reviews of Joanne Sasso

August 13, 2023

Dealership Rating
Employee Rating

Problem with vehicle reoccurred week later, incurred an additional testing charge without a resolution afterward More

by joebrun0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 15, 2023

Colonial Nissan of Medford responded

Joe, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

August 12, 2023

Dealership Rating
Employee Rating

Great service! Friendly team- loved the complimentary Lyft! Lyft took me home and then picked me up! More

by afurman86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Aug 14, 2023

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with Jessica, Joanne, and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

August 11, 2023

Dealership Rating
Employee Rating

Absolutely love this please! They practically treated me like family, and not the kind you loathe to see. More

by cdc8609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Joe Bellizia , Alex Chase, Calvin the technician

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Aug 14, 2023

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

August 11, 2023

Dealership Rating
Employee Rating

The service at Colonial Nissan is excellent and there is a comfortable waiting room with wifi. More

by RMCOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 11, 2023

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 10, 2023

Dealership Rating
Employee Rating

Colonial Nissan of Medford is my best place for my Nissan Murano dealer I love it that place. More

by YMANAHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Aug 10, 2023

Colonial Nissan of Medford responded

Thanks for leaving us a review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Alex Chase, Service Manager achase@nissanofmedford.com

August 09, 2023

Dealership Rating
Employee Rating

Thank you for everything Everything was great! ! There is never an issue Thanks again to everyone there!! More

by mrocop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Aug 10, 2023

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

Aug 10, 2023

mrocop responded

This is fine to Public

August 09, 2023

Dealership Rating
Employee Rating

Bab service l wait 2 hours for nothing lpay 185 dollars for nothing no good More

by PABLOMENJIVAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Licona

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August 07, 2023

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Employee Rating

Quick oil change and great customer service! The ladies at the desk are always super friendly! More

by amclavette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Aug 08, 2023

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

August 05, 2023

Dealership Rating
Employee Rating

Easy to schedule appointment and the customer service and service is excellent. Do a fantastic job explaining. More

by ANNLDINSMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 08, 2023

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

August 04, 2023

Dealership Rating
Employee Rating

My truck was repaired in a timely manner and ready for pick up the following day. The service department was very friendly and helpful. More

by bmc1065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Andy Bellizia

Report | Print
Aug 04, 2023

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

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