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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso | Page 12

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

Contact Me
4.8
545 Reviews

Dealership Experience

17 yrs, 10 mos

Industry Experience

44 yrs, 1 mo

Languages Spoken

English English

4.8

545 Reviews

Write a Review

545 Reviews of Joanne Sasso

March 04, 2025

Dealership Rating
Employee Rating

The service desk staff are always helpful, accomodating, and honest about what services my car needs and doesn't need. More

by colonial.nissan.customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Mar 04, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 01, 2025

Dealership Rating
Employee Rating

You guys are terrible, you sold me the car with damage in and want charges me to fix it after only 2 months. More

by michelmillery18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Licona, Joe Bellizia, Andy Bellizia, Gerson Ruiz, Carl Tagliamonte, Jason Giacoppo , Alex Chase, Declan Foyle

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Mar 03, 2025

Colonial Nissan of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Michel, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Chase, Service Manager achase@nissanofmedford.com

Mar 13, 2025

Colonial Nissan of Medford responded

You give everybody in the dealer ship 1 star when you never met 95 percent of the people not right what you did when peoples jobs are on the line. Never once asking to talk to the General Manager, all because a washer nozzle did not spray water correctly. Hard to believe. Sincerely Joe Bellizia G.M.

February 21, 2025

Dealership Rating
Employee Rating

It wa quick and fast. My only complaints are that the tv needs either to be serviced or replaced and that there wasn’t any tea in the waiting room, not everyone drinks cof More

by RACHEL.HIRSH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Feb 23, 2025

Colonial Nissan of Medford responded

Thanks, Rachel, for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

February 21, 2025

Dealership Rating
Employee Rating

They were helpful and friendly, kept me informed about my car. Always answered all my questions. More

by ROBERTODIAZSIERRA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Feb 21, 2025

Colonial Nissan of Medford responded

Thank you, Roberto, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

February 20, 2025

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Employee Rating

All the service staff are extremely Professional and courteous my work is always explained ans affordable!! More

by arroyomari1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Jonathan Dupree

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Feb 21, 2025

Colonial Nissan of Medford responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

February 13, 2025

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Employee Rating

15k mile service performed as expected, even got 10% discount, however service prices have gone up tremendously. More

by prakash.ap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Feb 13, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

February 11, 2025

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Employee Rating

Exceptional service, reliable, and affordable. The team is knowledgeable, friendly, and always provides honest advice More

by sk8661315
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Feb 11, 2025

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

February 09, 2025

Dealership Rating
Employee Rating

Joanne was great with helping me through my car diagnosis after a crash. Very clear and kind. More

by gabriellepaixaoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 10, 2025

Colonial Nissan of Medford responded

Gabrielle, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joanne met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

February 08, 2025

Dealership Rating
Employee Rating

Convenient location and friendly staff. Mechanics could be a little more thorough with cleanliness when returning the vehicle to the owner. The person at the desk in the display area did no More

by mckinleyjim05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 09, 2025

Colonial Nissan of Medford responded

Thank you for bringing this to our attention, Jim, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Alex Chase, Service Manager achase@nissanofmedford.com

January 27, 2025

Dealership Rating
Employee Rating

This dealership is outstanding with very courteous staff members..They made me feel very relaxed. More

by CJARSENAL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 27, 2025

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

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