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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso | Page 11

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

Contact Me
4.8
545 Reviews

Dealership Experience

17 yrs, 10 mos

Industry Experience

44 yrs, 1 mo

Languages Spoken

English English

4.8

545 Reviews

Write a Review

545 Reviews of Joanne Sasso

March 28, 2025

Dealership Rating
Employee Rating

Great service, kept me informed about the progress of my car. Clean and comfortable waiting area More

by ORTIZ.S.MARTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Mar 28, 2025

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

March 17, 2025

Dealership Rating
Employee Rating

Greta staff. Always very helpful and knowledgeable. They keep you updated throughout your service appointments. More

by laursupple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Mar 18, 2025

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

March 17, 2025

Dealership Rating
Employee Rating

Great service, great turn around time, very nice people, will definitely be back the next time my car has problems More

by anirudh_prakash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathy Escobar, James Bacon, Fred Santarpio, Jessica Licona, Jonathan Casiano, Hervin Barrientos, Rebecca Rideout , Nilo Oliveira, Mike Simon

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Mar 17, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 15, 2025

Dealership Rating
Employee Rating

Always great service, everyone is so helpful there. Laura was awesome. I appreciate her help getting me in quickly when I need a car repair and make sure I get the best deals More

by emilyrcouture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Laura

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Mar 15, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us, Emily. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

March 15, 2025

Dealership Rating
Employee Rating

eveerything was awesome nd everyone was friendly and described everything that they did to my car and More

by davidmoura53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Mar 15, 2025

Colonial Nissan of Medford responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 11, 2025

Dealership Rating
Employee Rating

Everyone from sales to service go above and beyond. Pleasure to deal with always friendly and courteous especially with pain in .the *** customers like me More

by Rickaracka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Bellizia, Gerson Ruiz, Carl Tagliamonte, Jason Giacoppo , Alex Chase, Declan Foyle

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Mar 11, 2025

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

March 11, 2025

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Employee Rating

It cost me $420 to replace four spark plugs and an air filter. This includes the $180 just to look at the car. More

by paullocke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 12, 2025

Colonial Nissan of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Alex Chase, Service Manager achase@nissanofmedford.com

March 10, 2025

Dealership Rating
Employee Rating

I brought my car in for service that was covered under warranty, however they had the car for a full day and did not tell me until the end of the day they did not have the parts until the end of the day. More

by LAURASCOTT2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Mar 10, 2025

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

March 08, 2025

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Employee Rating

Amazing service! would recommend to anyone! very kind and patient and ver welcoming! the wait time wasnt bad ether! More

by palaciosanthony139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Mar 09, 2025

Colonial Nissan of Medford responded

Anthony, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

March 08, 2025

Dealership Rating
Employee Rating

From beginning to end the attention to detail and the service was spectacular. I couldn’t believe how great these people were to me. More

by ASUAREZ99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Bacon, Jessica Licona, Gerson Ruiz, Carl Tagliamonte, Jonathan Casiano, Hervin Barrientos, Rebecca Rideout , Nilo Oliveira, Mike Simon

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Mar 09, 2025

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

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