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Jimmy Caprile
Jimmy Caprile at Volkswagen of Downtown Chicago
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Jimmy Caprile

Expert Volkswagen Executive

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.9
36 Reviews

Chicago Born, Bears fan and Car selling man of action! Live to help and meet as many interesting people as I can along the way! Guiding people to their dream car for a little under 2 years.

4.9

36 Reviews

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36 Reviews of Jimmy Caprile

January 23, 2025

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Employee Rating

Sometimes not the best communication, however once my issue got in front of the right person everything was handled well. More

by Natw
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Davis Luckett, Michael Boos

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Jan 23, 2025

Volkswagen of Downtown Chicago responded

Hello Nat. I would really like to hear who you left voicemails with. All payoffs are set up to be completed within 20 days of purchase to allow time for the new purchase to fund. I really would like to look into your concern better. Leaving multiple voicemails with no returned call is simply just not acceptable. I am the GM and I really want to be able to figure this out. If you can please call or text me on my cell phone with your full name and with the person you were leaving voicemails, I would really appreciate the opportunity to look into this. Thank you, Michael Zafiriou 847-477-3724

January 07, 2025

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Jimmy was exceptional in making our sale "happen". He wasn't satisfied until he was able to work out the details of a complicated situation. More

by EDMUNDLEERIVERS
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario, Baha Yer

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Jan 07, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that Jimmy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

December 29, 2024

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A great experience that was quick and easy. I will service my car here again in the future. More

by Jack Meholf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario, Syrell Fuel, Davis Luckett, Avery Gathercole, Baha Yer, Grant Bode, Larry Cohen

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Dec 30, 2024

Volkswagen of Downtown Chicago responded

Thanks for the five-star review, Jack! We're glad your experience was quick and easy. We look forward to serving you again and ensuring your car stays in great condition!"

December 14, 2024

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Helpful and knowledgeable plus friendly and pleasant. Happy with experience and our choice thank you More

by piajeh
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Trade-in Experience
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Recommend Dealer
Yes
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Dec 15, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 23, 2024

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Employee Rating

I am waiting to receive my gap insurance refund of $888 Mr Luckett is overseeing that with the gap insurance company the car has been paid in full by American Airlines Credit Union More

by brazil8224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett, Avery Gathercole

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Nov 26, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We are thrilled that Davis had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!

Nov 26, 2024

brazil8224 responded

Thank you Mr. Davis Luckett I did receive my gap insurance refund check !!!.

November 18, 2024

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The salesman (Jimmy) was very helpful, knowledgeable and wasn’t pushy like some can be. It was his demeanour that sealed the deal for us. More

by DANIEL
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Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 19, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear that Jimmy was able to assist you with such a positive experience. His helpful and relaxed approach is exactly what we aim for! If you know anyone else looking for a great car-buying experience, we’d love to help them too. Feel free to refer them our way! Enjoy your new ride!

November 18, 2024

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Our salesman, James Caprile was exceptional! We had had some horrible dealership experiences at Kia and Honda, but he made us feel at ease. He treated us with respect with his knowledgeable and More

by DANIEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 18, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 12, 2024

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I love this dealership, how fast and organize they are. I would recommend everyone to come here More

by gloria
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Chris Smith, Herberto Delgado, Luis Tinoco, Mike Szafraniec, Danny Aguilera, Syrell Fuel, Ahad Aamer, Larry Cohen

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Nov 12, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Gloria, and look forward to your next visit.

October 21, 2024

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Super easy to work with. Fast service. Had me on my way in 20 minutes. More

by CJGORMAN77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Mohammed Habibi, Danny Aguilera, Jonathan Oomens, Rocco Cesario, Syrell Fuel, Davis Luckett, Avery Gathercole, Ahad Aamer

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Oct 21, 2024

Volkswagen of Downtown Chicago responded

CJ, Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 16, 2024

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My experience at VW Chicago Downtown was great. I live in Hartland Wi. And I asked Jimmy to do his best at getting me in and out of the dealership quickly and he did. The process was one of the bes More

by Dustin C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario

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Aug 17, 2024

Volkswagen of Downtown Chicago responded

Thank you so much, Dustin, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jimmy! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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