Jim Saelens
Jim Saelens at Suburban Ford of Sterling Heights

Jim Saelens

Service Consultant

Suburban Ford of Sterling Heights

40333 Van Dyke Avenue
Sterling Heights, MI 48313

3.1
13 Reviews
3.1

13 Reviews

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13 Reviews of Jim Saelens

June 14, 2024

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Employee Rating

They picked up my vehicle over a week ago which is a good service but what they don’t tell you is that they then put your vehicle in the back of the line since they have it! Simple moon roof repair they have More

by Tnewman70
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jun 14, 2024

Suburban Ford of Sterling Heights responded

Thank you for taking the time to leave us a review. This isn't the level of service we aim for, and I understand how frustrating this must be. Please reach out so we can address this issue directly and work on earning your trust back. Thank you, Christian Lange - Service Manager - 586-431-6051

May 09, 2024

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Employee Rating

I wanted to schedule an oil change and discuss a problem with the transmission that appeared to be covered by TSB 21-208. This technical service bulletin seemed to require a software update. I could not r More

by dissatisfied
Service Time
Service Communication
Recommend Dealer
No
May 14, 2024

Suburban Ford of Sterling Heights responded

Thank you for taking the time to share your experience with us. We aim for efficient, effective communication and it seems we fell short in this instance. I understand how frustrating that must have been for you, especially when dealing with a technical issue like yours. Please reach out so we can discuss what happened further and find an appropriate solution moving forward - our goal is always customer satisfaction! Thank you, Christian Lange - Service Manager - 586-431-6051

April 25, 2024

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Employee Rating

GREAT SERVICE! I YES, IT TOOK SOME TIME. REPAIRS OFTEN DO. REALISTIC EXPECTATIONS ARE IMPORTANT. WHEN IT WAS DONE, IT WAS DONE RIGHT AND I AM TOTALLY SATISFIED. I C More

by Alan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Skeltis, Jason Jackson

Apr 25, 2024

Suburban Ford of Sterling Heights responded

We're glad to hear that you had a great service experience at Suburban Ford of Sterling Heights, Alan. We understand that repairs can take some time, but we're pleased to know that once the work was completed, you were totally satisfied with the results. We appreciate your realistic expectations and your understanding of the repair process. Your feedback is valuable to us, and we're here to ensure all our customers receive top-notch service.

October 15, 2023

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Employee Rating

Two years ago (2021) my wife and I purchased a 2018 “certified” Escape from you and luckily we added the full warranty. This was during the crunch year from covid where there were no new cars available More

by sanborn_dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Skeltis

September 28, 2023

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Employee Rating

The best customer service I’ve ever experienced. This group always goes above and beyond. I’m a customer for life! More

by RN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 28, 2023

RN responded

Thank you for your awesome service. You guys consistently go above and beyond. Thank You!

August 31, 2023

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Great Service! I always use the drop off service and what a time saver. I get a ride back to work and then they dropped my truck off when it was done. No work misse More

by anthonygarbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Skeltis, Tom Lagassa, Jason Jackson , Christopher Carlock, Isabella Palushaj, Deonta Spike

Sep 06, 2023

Suburban Ford of Sterling Heights responded

Hi Anthonygarbo, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 31, 2023

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Employee Rating

They were efficient and did a thorough job. They found an additional problem and corrected that too. More

by r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Skeltis

Sep 06, 2023

Suburban Ford of Sterling Heights responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 28, 2023

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Employee Rating

Worst dealership! Will never go to a Suburban Ford dealership again. Our Escape was brought in before the warranty but because the dealership screwed up and closed our More

by debbiebitterman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Skeltis , Andrew Lietz

August 28, 2023

Dealership Rating
Employee Rating

Thank you to James B. Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any More

by csscrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jackson

August 08, 2023

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Employee Rating

Service rep Brandon Pohi outstanding. Checked what was problem and had the part and was done in an hour.Explained what to expect if not fixed. More

by loret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Polhi

Aug 13, 2023

Suburban Ford of Sterling Heights responded

Hi Loret, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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