Jillian Cline
Jillian Cline at Ed Martin Nissan

Jillian Cline | Page 2

Service Manager

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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4.8
100 Reviews

I started my career in the automotive industry in October 2009 as the Cashier and Warranty Clerk and worked my way up to Master Service Advisor in 2014, Promoted to the Assistant Service Manager in 2017. Promoted to the Service Manager in November of 2025. I have only ever worked at Ed Martin Nissan for my entire career in the automotive industry. I have been married to my husband for 16 years and we have 2 very spoiled dogs!!

Dealership Experience

17 yrs, 1 mo

Industry Experience

17 yrs, 1 mo

4.8

100 Reviews

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100 Reviews of Jillian Cline

September 02, 2026

Dealership Rating
Employee Rating

The car buying process is always smooth and everyone is so personable. This is our fourth car from this location and we will come back! More

by Carli H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2026

Ed Martin Nissan responded

Carli, thank you for your continued loyalty! We’re thrilled our team continues to make the car-buying process smooth and personable. Four vehicles means so much to us, and we truly appreciate your business!

August 30, 2026

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Easy to schedule service. Everyone there is helpful and friendly. All service work was done correctly. More

by pinhead678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Worden

Aug 30, 2026

Ed Martin Nissan responded

Thank you for the great review! We’re glad scheduling was easy, our team was friendly and helpful, and your service was completed correctly. We truly appreciate your business!

August 29, 2026

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I have bought 5 cars from them and they have serviced all of them! Integrity, honesty and I know I will be taken care of 100 percent! They are family to us More

by Liz F
Service Price Transparency
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Recommend Dealer
Yes
Aug 30, 2026

Ed Martin Nissan responded

Liz, thank you for your incredible loyalty and trust over the years! We’re honored to have helped with five vehicle purchases and to continue caring for them through our service team. We truly appreciate your business and love being considered part of the family!

August 28, 2026

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Fantastic five star experience with great customer service, honest pricing, and an extremely fast process. More

by VLIPSCOMB01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Clouse, Joe Worden

Aug 29, 2026

Ed Martin Nissan responded

Thank you for the fantastic five-star review! We’re glad our team provided great customer service, honest pricing, and a quick, easy experience. We truly appreciate your business!

August 24, 2026

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The Service shop did a fabulous job. The body shop did a great job with one exception on the warranty work that was done on the roof. There’s a hole in the paint that bubbled and popped More

by P108BEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2026

Ed Martin Nissan responded

Thank you for your feedback and for recognizing our service and body shop teams. We’re sorry to hear about the remaining concern with the paint and the delay in communication. We appreciate you bringing this to our attention and will make sure your concern is shared with the appropriate team so it can be addressed.

August 23, 2026

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Excellent job the vehicle looks awesome. Shine so well I’m beautiful. Excellent excellent thank you so much. More

by jamesspeziale
Service Price Transparency
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Recommend Dealer
Yes
Aug 25, 2026

Ed Martin Nissan responded

James, thank you for the fantastic review! We’re thrilled your vehicle looks amazing and has that beautiful shine. We truly appreciate your business!

August 21, 2026

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As usual, they took good care of my now old car and told me what to expect in the future. More

by radmila1
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Recommend Dealer
Yes
Aug 21, 2026

Ed Martin Nissan responded

Thank you for your continued trust in our team! We’re glad we could take great care of your vehicle and help you stay informed about what to expect down the road. We truly appreciate your loyalty and look forward to keeping you moving for many more miles!

August 21, 2026

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Employee Rating

I was surprised at how kind and caring each staff person and service clerk were. My wish was their delightful pleasure. Thanks for the coating for protecting my investment!! I love my new Murano 😃 Warmly, More

by pfarese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2026

Ed Martin Nissan responded

Paul, thank you for the wonderful review! We’re thrilled our team made you feel so well cared for, and we truly appreciate your business. Enjoy your new Murano and its added protection!

Aug 25, 2026

pfarese responded

Great service, great people, God bless you all. Paul

August 21, 2026

Dealership Rating
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I liked the location and how easy it was to get out of. Friendly service. More

by shae.d0804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2026

Ed Martin Nissan responded

Thank you for the great review! We’re glad you enjoyed our convenient location and friendly service, and we truly appreciate your business!

August 19, 2026

Dealership Rating
Employee Rating

They take care of you when you bring your car in and for the most part keep keep your car running More

by tenemcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2026

Ed Martin Nissan responded

Thank you for the review! We’re glad our team takes good care of you and your vehicle, and we truly appreciate your continued business!

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