Crystal Dunkerson
Crystal Dunkerson at Ed Martin Nissan

Crystal Dunkerson

Service Advisor

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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4.9
17 Reviews

Hi, I'm Crystal. I have been with Ed Martin Nissan for 6 years. I started my automotive career as the cashier, warranty administrator, and rental car administrator. I got promoted to service advisor in February 2026, I am really learning a lot about cars and enjoying the opportunity! A little about me: I have 2 children ages 24 & 18. I have 2 very spoiled cats. My family is my everything. :)

Dealership Experience

6 yrs, 6 mos

Languages Spoken

English English

4.9

17 Reviews

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17 Reviews of Crystal Dunkerson

May 25, 2026

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Great as always good customer service. Work always down in a timely manner and staff is always courteous More

by lindaoubouazza42
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Recommend Dealer
Yes

Other Employees Tagged: Jillian Cline, Gregg Foy

May 25, 2026

Ed Martin Nissan responded

Thank you for your continued support, Linda! We’re so glad to hear you consistently receive great customer service from our team. Providing timely service and a courteous experience every visit is what we strive for. We truly appreciate your loyalty and look forward to seeing you again next time!

May 23, 2026

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Everyone was very kind and professional, from first getting the estimate to the final repair. Estimated to take 3 weeks, it was done in one week. They did a great job; my car looked like new. Also a More

by richardyoung50
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Recommend Dealer
Yes

Other Employees Tagged: I don't really remember their names

May 23, 2026

Ed Martin Nissan responded

Thank you so much for the wonderful review, Richard! We are thrilled to hear you had such a positive experience from estimate to final repair. Completing the work ahead of schedule and returning your vehicle looking like new is exactly what our team strives for. We are especially glad the extra details, like cleaning the interior and floor mats, stood out to you. Your kind words about our team truly mean a lot. Thank you for your continued trust in Ed Martin!

May 23, 2026

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I have been buying vehicles from the Ed Martin dealership since 2011. They have maintained every one. Everyone at Ed Martin are great people. Always a good experience for service or sales. More

by DAVID.WHITAKER48
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Recommend Dealer
Yes
May 23, 2026

Ed Martin Nissan responded

David, thank you so much for your continued loyalty since 2011! It truly means a lot to know you have trusted Ed Martin with both your vehicle purchases and service over the years. We are grateful for your support and thrilled to hear our team has consistently provided a great experience every step of the way. Thank you for being part of the Ed Martin family. We look forward to serving you for many more years to come!

May 18, 2026

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Can get us sch when needed. Keeps me updated during work being done. Never get dirt or grease in my car while working on it. Took a couple of tries to figure out the issue that More

by lonharness
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Recommend Dealer
Yes
May 18, 2026

Ed Martin Nissan responded

Thank you for your continued patience and trust in our service team. We are glad to hear you were kept updated throughout the process and that our team treated your vehicle with care while working on it. We understand how frustrating an ongoing issue can be, especially on a newer vehicle, but we truly appreciate your recognition of our team’s persistence and commitment to finding a solution. We hope this latest visit resolved the issue for good, and we are always here if you need anything moving forward!

May 12, 2026

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Super fantastic customer service where I can Count on the job being done correctly every time! More

by coastergurl13
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Yes
May 12, 2026

Ed Martin Nissan responded

Thank you so much for choosing Ed Martin Nissan for your vehicle service! We truly appreciate your feedback and look forward to working with you for many years to come.

May 12, 2026

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Great service department! Only place I trust with my Nissan. Only name you need to know :) More

by christopher.harrigan
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Recommend Dealer
Yes

Other Employees Tagged: Jillian Cline, Jeff Mcneeley

May 12, 2026

Ed Martin Nissan responded

Thank you so much for your business and your kind review of our service team we look forward to working with you for many years to come

May 11, 2026

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I had a 9:00 am appointment and was told when I got there that it would be a couple hours. It wasn’t quite that long, but if I made an appointment, why the wait?? More

by karonbohlman
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Recommend Dealer
Yes
May 13, 2026

Ed Martin Nissan responded

Thank you for your feedback, Karon. We understand how frustrating it can be to arrive for a scheduled appointment and still experience a longer wait than expected. While we do our best to stay on schedule, some services can take additional time depending on the needs of the vehicles ahead of you. We appreciate your patience and will share your comments with our team as we continue working to improve our scheduling and communication. Thank you again for choosing us for your service needs.

May 10, 2026

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I'm a customer of Ed Martin's service department for over 10 years and I can count on them for good and fair customer service 🙂 More

by trishdzim
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Recommend Dealer
Yes
May 10, 2026

Ed Martin Nissan responded

Thank you for your loyalty and continued trust over the past 10 years! We truly appreciate the opportunity to take care of your vehicle and are so glad to hear you can always count on our team for fair and dependable service. Your support means a great deal to us, and we look forward to serving you for many more years to come!

May 09, 2026

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Always an great job and reasonable priced, Best dealership in Indianapolis. Service is done in a timely manner. More

by michaelhendershot
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Recommend Dealer
Yes
May 10, 2026

Ed Martin Nissan responded

Thank you for your wonderful feedback! We are honored to be considered the best dealership in Indianapolis. We are glad to hear you continue to receive great service, fair pricing, and timely care for your vehicle. We truly appreciate your support and look forward to seeing you again!

May 07, 2026

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Advisors and Techs are amazing! Always friendly and professional. Won’t have my vehicle serviced anywhere else. More

by BigBBowler
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Recommend Dealer
Yes

Other Employees Tagged: Jillian Cline, Mike Demetriades

May 08, 2026

Ed Martin Nissan responded

Thank you for your kind words and continued trust in our team! We are so glad to hear our advisors and technicians continue to provide friendly and professional service. Your loyalty means a lot to us, and we truly appreciate the opportunity to take care of your vehicle. We look forward to seeing you again for your future service needs!

1

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