Jillian Cline
Jillian Cline at Ed Martin Nissan

Jillian Cline

Service Manager

Ed Martin Nissan

802 N Shadeland Ave
Indianapolis, IN 46219

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4.8
98 Reviews

I started my career in the automotive industry in October 2009 as the Cashier and Warranty Clerk and worked my way up to Master Service Advisor in 2014, Promoted to the Assistant Service Manager in 2017. Promoted to the Service Manager in November of 2025. I have only ever worked at Ed Martin Nissan for my entire career in the automotive industry. I have been married to my husband for 16 years and we have 2 very spoiled dogs!!

Dealership Experience

17 yrs

Industry Experience

17 yrs

4.8

98 Reviews

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98 Reviews of Jillian Cline

September 20, 2026

Dealership Rating
Employee Rating

I was very upset at the many problems I was having with my truck Jeff was very patient and listen to me when I was actually expecting him to be upset because of my rant amazing job More

by mrjamiejohnson
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Mcneeley

Sep 20, 2026

Ed Martin Nissan responded

Jamie, thank you for sharing your experience with us. We know how frustrating it can be when you’re dealing with ongoing problems with your truck, and we’re so glad Jeff took the time to listen, understand your concerns, and make you feel heard. We truly appreciate your patience and your business!

September 17, 2026

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As always, I had a very good experience at the Ed Martin Nissan Service. I am a customer for over 20 years and was never disappointed with the care I received for my Nissan vehicles. More

by radmila1
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Mcneeley

Sep 18, 2026

Ed Martin Nissan responded

Thank you for your incredible loyalty over the past 20 years! We’re honored to have earned your trust and are so glad the Ed Martin Nissan Service team continues to provide the care you and your Nissan vehicles deserve. We truly appreciate your continued business!

September 12, 2026

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Very poor communication. Was told my car would be inspected and they’d have It done the next day. Didn’t have it done the next day and never retuned any phone calls asking fo More

by THESNOWDENS23
Service Price Transparency
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Recommend Dealer
No
Sep 14, 2026

Ed Martin Nissan responded

Our Service Manager, Jillian, reached out to you this morning and left a voicemail in an effort to connect with you directly. She would appreciate the opportunity to speak with you and discuss your concerns.

Sep 14, 2026

Ed Martin Nissan responded

Thank you for returning our call. Our Service Manager, Jillian Cline, reached out to you and explained that this is not our normal experience. We treat everyone like family and respect your time. We had quite a few appointments ahead of you and needed to take care of those customers first, as we always prioritize scheduled appointments. Unfortunately, you did not have an appointment, but we were trying to get you in as soon as we could. If you choose to give us another opportunity, we will show you how much we appreciate your business and your time.

September 11, 2026

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I HAVE BEEN A CUSTOMER FOR MANY YEARS. JILL IS A TERRIFIC SERVICE MGR. MY VISIT REQUIRED A REPAIR AND I WAS TOLD BY JEFF THAT I WOULD HAVE TO BRING MY CAR BACK TO HAVE THE REPAIR DONE, TH More

by klpetry80
Service Price Transparency
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Recommend Dealer
Yes
Sep 11, 2026

Ed Martin Nissan responded

Thank you for your many years of loyalty! We’re glad Jill stepped in to make sure your repair was completed that day and made things more convenient before your upcoming travel. We truly appreciate your continued business and your kind words about Jill!

September 08, 2026

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Ed Martin Nissan is my go to Nissan dealer for service. They always get the job done. Highly recommend!!! More

by MCKINNIENORMAN
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Recommend Dealer
Yes
Sep 09, 2026

Ed Martin Nissan responded

Thank you for the great review and recommendation! We’re proud to be your go-to Nissan dealer for service and truly appreciate your continued trust and business!

September 06, 2026

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I have always been very comfortable about taking my vehicles to this dealership. I have now owned 3 Nissan's and have been very happy with them. I have always been treated with respect the dealership p More

by mikewilliams1193
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Recommend Dealer
Yes
Sep 06, 2026

Ed Martin Nissan responded

Mike, thank you for your continued loyalty and trust in our team! We’re grateful you’ve chosen us to care for all three of your Nissans and that our team continues to provide respectful, quick, and efficient service. We truly appreciate your business!

September 04, 2026

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Both Jordan and Jillian in Service have been helpful, considerate and professional during the buyback of my Leaf and purchase of my Kicks. More

by SUECK50
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Estrada, Jeff Mcneeley

Sep 04, 2026

Ed Martin Nissan responded

Sue, thank you for the wonderful review! We’re glad Jordan and Jillian provided helpful, considerate, and professional service throughout your LEAF buyback and Kicks purchase. We truly appreciate your business!

September 03, 2026

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Outstanding customer service and attention to detail. Coupons and Nissan points make for very competitive costs compared to others. More

by Teresaarellanes
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Recommend Dealer
Yes

Other Employees Tagged: Gregg Foy

Sep 03, 2026

Ed Martin Nissan responded

Teresa, thank you for the wonderful review! We’re glad you appreciate our team’s attention to detail and the added value of Nissan coupons and points. We truly appreciate your business and continued trust in our service team!

September 02, 2026

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The car buying process is always smooth and everyone is so personable. This is our fourth car from this location and we will come back! More

by Carli H.
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Recommend Dealer
Yes
Sep 02, 2026

Ed Martin Nissan responded

Carli, thank you for your continued loyalty! We’re thrilled our team continues to make the car-buying process smooth and personable. Four vehicles means so much to us, and we truly appreciate your business!

August 30, 2026

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Easy to schedule service. Everyone there is helpful and friendly. All service work was done correctly. More

by pinhead678
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Worden

Aug 30, 2026

Ed Martin Nissan responded

Thank you for the great review! We’re glad scheduling was easy, our team was friendly and helpful, and your service was completed correctly. We truly appreciate your business!

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