Jhoseph Hatcher
Jhoseph Hatcher at Norm Reeves Toyota Dallas
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Jhoseph Hatcher

Service Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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1 Review of Jhoseph Hatcher

January 15, 2025

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Employee Rating

Though I purchased a new Tundra from this location in October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with th More

by landon.westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 16, 2025

Norm Reeves Toyota Dallas responded

We appreciate you sharing your feedback with us, Landon. We're disappointed to read that your shopping experience and subsequent service visit were not up to your expectations. These are issues that we will be addressing with our staff to give you and other customers a five-star experience. If you would like to discuss these matters with our General Manager, please contact Bryan Haarhues at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

Jan 16, 2025

landon.westbrook responded

I already tried that route. Bryan offered to do the work at no charge, which I accepted, but he was not interested in discussing the employee behavior and attitudes. Also, the service department determined they couldn't or wouldn't do the work (I'm unable to tell which because I was given conflicting information), and waited for me to show back up to tell me. This dealership is not the closest one to me, so they could have saved me a lot of time and frustration by just calling me.

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