Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 8

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
226 Reviews

Dealership Experience

3 yrs

Industry Experience

7 yrs, 3 mos

Languages Spoken

English English

4.9

226 Reviews

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226 Reviews of Jessica Matos

January 02, 2026

Dealership Rating
Employee Rating

Excellent experience. Jess kept me updated on the progress of the intial service (Oil change/tire rotation) on my Forester Hybrid. More

by DGIBBS673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2026

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

December 31, 2025

Dealership Rating
Employee Rating

Jessica Matos in the service department is the BEST! Love my Subaru and hope it lasts many years! More

by awjordan329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2026

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

December 31, 2025

Dealership Rating
Employee Rating

Service was excellent. Love the careful detailing. My service advisor Jess was knowledgeable and courteous. More

by DEBWAGNER5123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2025

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

December 30, 2025

Dealership Rating
Employee Rating

Jess was great to work with, looking forward to a great 2026, will see you soon! More

by skiddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2025

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 25, 2025

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Amazing customer service, very respectful and friendly service. I love going there, it’s a pleasant experience. More

by jaykhenry82
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 25, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 23, 2025

Dealership Rating
Employee Rating

Thank you so much for your great service. We were miles from home and found ourselves stranded in the Wendy’s parking lot with a dead battery. Your service team came out and got us started an More

by KOERBER3
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 23, 2025

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

December 16, 2025

Dealership Rating
Employee Rating

As many families are beginning their cautious embrace of electric vehicles, having a dealership that focuses beyond product, on service, human service, is an AI emerging world is a very welcome thing to fin More

by CARLOS.SANTIAGO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2025

Randy Marion Subaru responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

December 11, 2025

Dealership Rating
Employee Rating

As always, we received outstanding service on our Subaru! Jessica and Jacob were so friendly and treated us with the utmost respect. The service team diagnosed and fixed the problem thoroughly and expedien More

by billxspeight
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Dec 11, 2025

Randy Marion Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Randy Marion Subaru.

December 10, 2025

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Employee Rating

Have 2 older Subaru autos. Been using the same service provider for them for at least 4 years, but due to my recent experience with Randy Marion and my service advisor, Jessica More

by scottvaldez1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2025

Randy Marion Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Randy Marion Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

December 08, 2025

Dealership Rating
Employee Rating

I Have purchased Several Subaru from Randy Marion Subaru in the past years. They have always been excellent to deal with. They have been everything and more when it comes to servicing my cars. I will be bac More

by gmlawler108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Dec 08, 2025

Randy Marion Subaru responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Randy Marion Subaru!

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