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Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos | Page 6

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
226 Reviews

Dealership Experience

3 yrs

Industry Experience

7 yrs, 3 mos

Languages Spoken

English English

4.9

226 Reviews

Write a Review

226 Reviews of Jessica Matos

February 18, 2026

Dealership Rating
Employee Rating

This Subaru Outback is my sixth Subaru owned vehicle and the first purchased at Randy Marion Subaru. To date this has been the best of vehicle service of the Subaru dealers I’ve delt with. My next car will More

by Bruce2628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2026

Randy Marion Subaru responded

It’s fantastic to hear that your sixth Subaru and first service here delivered the best experience you’ve encountered. We appreciate you trusting us with your Outback’s care and look forward to helping you with your next Subaru purchase and maintenance. Thank you for sharing your confidence in our team.

February 15, 2026

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Employee Rating

Service was excellent and they got me out in under two hours. Which I thought was pretty good for an oil change and rotation of tires. More

by celticlass2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 15, 2026

Randy Marion Subaru responded

Thanks for the five-star rating. Jessica and our service team are glad to have completed your Toyota oil change and tire rotation in under two hours. We look forward to assisting you at your next visit.

February 14, 2026

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Employee Rating

Jessica worked hard to get me the service my car needed at a price I could live with. More

by lilync69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback. We’re glad Jessica found service options for your Subaru Impreza that fit your budget. We appreciate the five-star rating and look forward to assisting you again.

February 11, 2026

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Employee Rating

Always excellent with communication and thorough inspections. Providing a loaner while my car is in shop a great value. More

by eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

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Feb 11, 2026

Randy Marion Subaru responded

We’re glad our communication and thorough inspections met your expectations and that the loaner vehicle provided added convenience. It’s great to hear your Subaru Ascent was well cared for. Let us know whenever you need assistance again.

February 10, 2026

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Employee Rating

I received polite, excellent, professional service. The work was completed before the estimated time of completion and they had back in my car quickly. More

by azraphaelus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Tim Lawson, Aaron Forness, Jacob McMillen , Everyone assisted in processing my car

Print
Feb 10, 2026

Randy Marion Subaru responded

We’re pleased our team could provide courteous and reliable care for your Subaru WRX. It was great to complete the work ahead of your estimated timeframe and return your car swiftly. Thank you for trusting us with your WRX.

February 01, 2026

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Employee Rating

I am extremely satisfied with the service that this dealer provided for my 2025 Outback. The work that provided was done in a timely manner. I would recommend this dealership to anyone that needs some More

by MARYPATTON42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen , Tim Lawson

Print
Feb 01, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

February 01, 2026

Dealership Rating
Employee Rating

Excellent service as always. Friendly and courteous staff. Fast service. We were early and expected to wait but got right in. More

by andersontg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 01, 2026

Randy Marion Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Randy Marion Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

February 01, 2026

Dealership Rating
Employee Rating

Great experience at Randy Marion Subaru! The customer service was excellent — everything was explained clearly and thoroughly. They provided a loaner car, which made things super convenient More

by RISHI23289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Print
Feb 01, 2026

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 31, 2026

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Employee Rating

Service reps are friendly and knowledgeable. As a regular customer it's nice to be recognized More

by TJRHALEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen

Print
Jan 31, 2026

Randy Marion Subaru responded

Thanks for sharing about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

January 31, 2026

Dealership Rating
Employee Rating

Had the full 60k service plus a cracked windshield. Had a professional rapport with the employees. Mark who is my service writer does a outstanding job keeping me inform. More

by dahensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Aaron Forness, Jacob McMillen

Print
Jan 31, 2026

Randy Marion Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Randy Marion Subaru. We look forward to having you as one of our valued customers for many more years to come!

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