Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

Contact Me
4.9
150 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

6 yrs, 6 mos

Languages Spoken

English English

4.9

150 Reviews

Write a Review

150 Reviews of Jessica Matos

December 16, 2025

Dealership Rating
Employee Rating

As many families are beginning their cautious embrace of electric vehicles, having a dealership that focuses beyond product, on service, human service, is an AI emerging world is a very welcome thing to fin More

by CARLOS.SANTIAGO1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 16, 2025

Randy Marion Subaru responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

December 11, 2025

Dealership Rating
Employee Rating

As always, we received outstanding service on our Subaru! Jessica and Jacob were so friendly and treated us with the utmost respect. The service team diagnosed and fixed the problem thoroughly and expedien More

by billxspeight
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Dec 11, 2025

Randy Marion Subaru responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Randy Marion Subaru.

December 10, 2025

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Employee Rating

Have 2 older Subaru autos. Been using the same service provider for them for at least 4 years, but due to my recent experience with Randy Marion and my service advisor, Jessica More

by scottvaldez1976
Service Price Transparency
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Recommend Dealer
Yes
Dec 11, 2025

Randy Marion Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Randy Marion Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

December 08, 2025

Dealership Rating
Employee Rating

I Have purchased Several Subaru from Randy Marion Subaru in the past years. They have always been excellent to deal with. They have been everything and more when it comes to servicing my cars. I will be bac More

by gmlawler108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Dec 08, 2025

Randy Marion Subaru responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Randy Marion Subaru!

December 06, 2025

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Jessica in service department is a great customer service representative. Appreciate her attention to detail. More

by DENISERIGGS4
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 06, 2025

Randy Marion Subaru responded

Thank you for choosing Randy Marion Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 06, 2025

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Mark and everyone was amazing. Everything was done in a professional way and handled well More

by bonaddioalexandra
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Recommend Dealer
Yes
Dec 06, 2025

Randy Marion Subaru responded

Thank you for choosing Randy Marion Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 02, 2025

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Wonderfull! !!!!!!!!!!!!!!!!wonderful wonderful wonderful wonderfulwonderful wonderful wonderful wonderful wonderful wonderful wonderful it is best automotive cen More

by JRAGAN159@aol.com
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Recommend Dealer
Yes
Dec 02, 2025

Randy Marion Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 23, 2025

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Employee Rating

Very professional and there are no surprises. We’ve been happy with both the sales process and the follow-up service. More

by rowlesnc
Service Price Transparency
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Recommend Dealer
Yes
Nov 23, 2025

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2025

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Employee Rating

Excellent customer service provided by the service department. Service managers explain what is needed and follows up to insure complete understanding. More

by jvcasey817
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

Nov 22, 2025

Randy Marion Subaru responded

Thanks for sharing your thoughts about your experience with Randy Marion Subaru. We appreciate your business and hope to see you again soon!

November 20, 2025

Dealership Rating
Employee Rating

People are very friendly and helpful. Waiting area is customer-friendly and quiet. Service was completed very quickly and efficiently and and update on items done and work that may be More

by DWAUGH77
Recommend Dealer
Yes
Nov 20, 2025

Randy Marion Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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