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Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.9
363 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.9

363 Reviews

Write a Review

Dealership Experience

7 yrs, 1 mo

Industry Experience

7 yrs, 1 mo

Specialties & Trainings

Bilingual

363 Reviews of Jessica Licona

January 30, 2025

Dealership Rating
Employee Rating

Signup process was smooth, presented documentation. I wish pricing was better displayed online. Took and applied my coupon from other dealership. More

by becchetti.d
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

January 29, 2025

Dealership Rating
Employee Rating

Always super helpful and accommodating whenever I have to bring my car in. Everyone was very nice. More

by Elle_shea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Bellizia

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Jan 29, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

January 27, 2025

Dealership Rating
Employee Rating

Great customer service. Availability of appointments very convenient. Free coffee is a nice touch! Thanks! More

by noz231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

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Jan 27, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

January 16, 2025

Dealership Rating
Employee Rating

Service was completed efficiently and with little wait time. Jonathan was very responsive. I am thankful that I can depend on quality service when needed. More

by CHARLENE.COOMBS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Jonathan ?

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Jan 17, 2025

Colonial Nissan of Medford responded

Charlene, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

January 16, 2025

Dealership Rating
Employee Rating

The work was quick and efficient, the team was responsive, overall they did very good work. More

by awschultz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

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Jan 16, 2025

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

January 14, 2025

Dealership Rating
Employee Rating

Couldn’t diagnose my car’s issue until the third attempt. Even then, I had to keep bringing it back for them to determine the issue wasn’t repairable. More

by paul@15andchange.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Chase

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Jan 14, 2025

Colonial Nissan of Medford responded

Sorry that your 2016 Leaf was giving you problems, and that it needed the battery pack replaced. I know it is a costly repair but being over 9 years old, Your warranty on the battery has expired, Nissan would not extend any goodwill. You mentioned me Joe Bellizia in your comments, but i have never met you or talked to you. If you would like to talk to me about the matter then please call. Thank You Joseph Bellizia General Manager.

January 13, 2025

Dealership Rating
Employee Rating

Great service department. They explain everything before they before they perform the work. I would always come back to Colonial if and when I need a new vehicle. More

by GINNYBILLYLISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

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Jan 13, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

January 08, 2025

Dealership Rating
Employee Rating

The service team at Colonial are fantastic. Great with follow up, no hard sell on reccomendations of potential needed service and every single time, the car is ready on time or before when prom More

by mike.kelly38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nina - Service Assistant

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Jan 08, 2025

Colonial Nissan of Medford responded

Mike, Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

January 08, 2025

Dealership Rating
Employee Rating

I am very satisfied with the service received and staff is very nice and helpful More

by MIMO513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Report | Print
Jan 08, 2025

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

January 07, 2025

Dealership Rating
Employee Rating

The maintenance staff are courteous and communicate status well. The online scheduling system very easy. to use. More

by mrcunningham76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Chase

Report | Print
Jan 07, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

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