Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona | Page 22

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.9
483 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.9

483 Reviews

Write a Review

Dealership Experience

8 yrs, 6 mos

Industry Experience

8 yrs, 6 mos

Specialties & Trainings

Bilingual

483 Reviews of Jessica Licona

May 14, 2024

Dealership Rating
Employee Rating

Excellent service and amazing customer attention and support. Quickly Good Help On time And the only think that I could say is thank you More

by manymachuca
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 15, 2024

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

May 10, 2024

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Staff was great and even helped me out when I arrived after their closing time. A closer Nissan dealer said that they couldn't help me for weeks but Colonial was able to take me right in and everything w More

by Commercial customer
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

May 11, 2024

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

May 10, 2024

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Staff was great, able to take care of my issue on a Saturday. Repair was slightly expensive but that is to be expected from a dealership. More

by RAHULMAHAJAN123
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Recommend Dealer
Yes
May 10, 2024

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

May 08, 2024

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I have been loyal to Nissan of Medford for 6 years. I am on a first name basis with Jessica, Laura and Alex of the service department. I feel that I can trust this service department and feel confident More

by OBRIENCHRISTINA
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Recommend Dealer
Yes

Other Employees Tagged: Alex Chase, Laura

May 08, 2024

Colonial Nissan of Medford responded

Thank you, Christina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

May 07, 2024

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John is always very professional and helpful I always deal with him. I would definitely recommend this service department More

by catherinemscott0622
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Recommend Dealer
Yes

Other Employees Tagged: Fred Santarpio, Joanne Sasso

May 07, 2024

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Catherine, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

May 03, 2024

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I really liked the service at Colonial Nissan. The staff was knowledgeable and very patient. I had no problem scheduling my car service. The process was seamless. Excellent customer service! More

by rosejacob31
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Recommend Dealer
Yes
May 05, 2024

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

May 02, 2024

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I like the service but even with the appointment time , takes a lot of time. More

by SABINA748
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Recommend Dealer
Yes
May 03, 2024

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sabina, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

May 01, 2024

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Great service. Friendly staff. Quick service. I know I will always get the best service. More

by MaryFH
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Recommend Dealer
Yes
May 02, 2024

Colonial Nissan of Medford responded

Mary, Thank you for your business and this review. We're happy to hear Jessica and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

April 26, 2024

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The associate was very helpful in getting me set up with a replacement key. They even uncovered that I had been overcharged for a previous service and initiated the refund for that. More

by hazystone
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Declan Foyle

Apr 29, 2024

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 25, 2024

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The process of getting my car checked and repaired was explained well. I explained to the staff that it is my first car and my first time having brake issues and she helped me navigate getting them checke More

by caty.sullivan
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Apr 26, 2024

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Caty. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

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