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Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.8
382 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.8

382 Reviews

Write a Review

Dealership Experience

7 yrs, 3 mos

Industry Experience

7 yrs, 3 mos

Specialties & Trainings

Bilingual

382 Reviews of Jessica Licona

April 04, 2025

Dealership Rating
Employee Rating

They respond quickly for appointments and they are very friendly. I feel at home. I recommend it 100%. More

by villatoroedgar11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathy Escobar, Alex Chase, Fred Santarpio, Joe Bellizia, Andy Bellizia, Joanne Sasso, Gerson Ruiz, Carl Tagliamonte, Jason Giacoppo

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Apr 04, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 28, 2025

Dealership Rating
Employee Rating

Great service, kept me informed about the progress of my car. Clean and comfortable waiting area More

by ORTIZ.S.MARTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

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Mar 28, 2025

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

March 17, 2025

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Employee Rating

Great service, great turn around time, very nice people, will definitely be back the next time my car has problems More

by anirudh_prakash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathy Escobar, James Bacon, Mike Simon, Fred Santarpio, Joanne Sasso, Jonathan Casiano, Hervin Barrientos, Rebecca Rideout , Nilo Oliveira

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Mar 17, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 17, 2025

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Employee Rating

Greta staff. Always very helpful and knowledgeable. They keep you updated throughout your service appointments. More

by laursupple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

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Mar 18, 2025

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

March 16, 2025

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Employee Rating

The Service was excellent in all aspects. It was a painless experience. One small thing it took a little longer than I thought it would. More

by mferrera1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We apologize about the slight delay in service. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 15, 2025

Dealership Rating
Employee Rating

Always great service, everyone is so helpful there. Laura was awesome. I appreciate her help getting me in quickly when I need a car repair and make sure I get the best deals More

by emilyrcouture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Laura

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Mar 15, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us, Emily. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

March 15, 2025

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Employee Rating

eveerything was awesome nd everyone was friendly and described everything that they did to my car and More

by davidmoura53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

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Mar 15, 2025

Colonial Nissan of Medford responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 14, 2025

Dealership Rating
Employee Rating

Very friendly and helpful staff. Very willing to answer all questions to get my car ready More

by karensousa1968
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Carl Tagliamonte

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Mar 15, 2025

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Karen. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

March 13, 2025

Dealership Rating
Employee Rating

Great assistance, fast, easy and helpful! I need a new key fob and to get my old one reprogrammed - they ordered the parts, called when it was ready and installed all in 2 days! More

by MAMBACHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura

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Mar 15, 2025

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

March 10, 2025

Dealership Rating
Employee Rating

I brought my car in for service that was covered under warranty, however they had the car for a full day and did not tell me until the end of the day they did not have the parts until the end of the day. More

by LAURASCOTT2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

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Mar 10, 2025

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

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