Jesse Pelayo | Page 3

Service completed in a timely matter and very professional follow up was requested thank you professional follow up was requested thank you More

by Castbcs Verified Customer Verified Customer

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Strongly satisfied of the kind of service. Satisfied as well of the service at waiting room. Anyway everything was done fast. I will recommend anyone to go to Honda of Fort Worth. Satisfied as well of the service at waiting room. Anyway everything was done fast. I will recommend anyone to go to Honda of Fort Worth. More

by sneduc Verified Customer Verified Customer

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Great customer service from everyone involved. Very friendly atmosphere from the service provider from start to finish. Very friendly atmosphere from the service provider from start to finish. More

by CHRIS.ALSTON1 Verified Customer Verified Customer

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Jesse was fantastic and super helpful with everything! We will definitely be working with him and Honda of Fort Worth again in the future! We will definitely be working with him and Honda of Fort Worth again in the future! More

by BRASHER.DANIELLE Verified Customer Verified Customer

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Great job and hardly no wait time. Thanks and price was no problem at all. Thanks and price was no problem at all. More

by eugenecarlaann@hotmail.com Verified Customer Verified Customer

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They always do a good job and are helpful. Jesse is very helpful and friendly. Jesse is very helpful and friendly. More

by BLANKENBEV Verified Customer Verified Customer

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Timely Service area was Clean Love the waiting area Service was fabulous Car wash was a bonus area Service was fabulous Car wash was a bonus More

by TALKIN2TK Verified Customer Verified Customer

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AVOID this dealership! I strongly advise caution when considering this dealership’s service department. What should have been a straightforward recall repair resulted in ov I strongly advise caution when considering this dealership’s service department. What should have been a straightforward recall repair resulted in over seven visits. My vehicle was returned with a fuel leak—an issue that took more than three months to properly diagnose and address. This repair only moved forward after I repeatedly followed up with detailed images and documentation to prove that something was wrong, as there was a persistent fuel smell. During the course of repairs, they also lacked professionalism as the back seat was stained all over and seat belt buckles were scraped. I promptly reported this, supported by images, to the service managers upon picking up the vehicle. However, the matter was neither acknowledged nor resolved. Communication throughout this process was extremely disappointing. Although a mobile number was provided for follow-ups, my messages were consistently left unanswered. In-person interactions were equally frustrating—despite maintaining a respectful and polite tone, I was met with defensiveness from the service manager, who appeared more focused on shifting blame to the customer than resolving the issues. Eventually, I had to involve my attorney who reached out to the General Manager, Greg Besson, who initially expressed willingness to offer compensation. Unfortunately, his communication ceased shortly thereafter, and no resolution was provided despite multiple follow-ups. This experience has been deeply disappointing. I have never encountered such difficulty with a recall-related service until this situation involving Honda’s fuel pump recall. Had I known the extent of the complications and lack of accountability at this dealership, I would have chosen a different location where customer care is a priority. If you are considering bringing your vehicle here for service, I recommend exploring other dealerships that demonstrate more professionalism, seriousness and respect for their customers as well as their vehicles. More

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Very clean waiting room My service rep Jesse was very good telling me what services my car needed and helpful in answering my questions good telling me what services my car needed and helpful in answering my questions More

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He was honest and didn’t try to sell me any extra services that I did not need for my appointment. He conducts business with integrity and honesty. Definitely recommend him for your service needs! services that I did not need for my appointment. He conducts business with integrity and honesty. Definitely recommend him for your service needs! More

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