I’m glad they were able to fit me in after 5 to do a
brake recall.
brake recall.
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by RUDDJ002
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
Greenway Kia West responded
Thank you for the 4-star review! We’re glad we were able to get you in after 5 to take care of your brake recall. At Greenway Kia West, we know how important flexibility and safety are, and we’re happy we could accommodate your schedule. We appreciate your feedback and look forward to serving you again!
—Greenway Kia West Service Team
Everything was diagnosed properly, explained to me in
terms that I can understand and Jesse was very kind and helpful throughout my visit!
terms that I can understand and Jesse was very kind and helpful throughout my visit!
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by lea.reynolds
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
Greenway Kia West responded
Thank you so much for the 5-star review, Lea! We’re thrilled to hear that everything was diagnosed properly and clearly explained in a way that made sense. Jesse’s kindness and helpfulness truly reflect the level of care we aim to provide at Greenway Kia West. We're glad you had such a positive experience and look forward to helping you again!
—Greenway Kia West Service Team
The price for the part that needed to be replaced was
reasonable but the labor costs were astronomically expensive.
reasonable but the labor costs were astronomically expensive.
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by kmicci
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
Greenway Kia West responded
Thank you for your 4-star review and honest feedback. We're glad to hear you found the part pricing reasonable, but we understand your concerns about labor costs. We strive to provide fair, transparent pricing, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we hope to offer you an even better experience next time.
—Greenway Kia West Service Team
Great great would recommend to anyone they have great
customer service . Atmosphere is great tooo
customer service . Atmosphere is great tooo
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by marlon B
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jesse martin
Jun 24, 2025 -
Greenway Kia West responded
Thank you for the great 4-star review, Marlon! We're thrilled to hear that you enjoyed our customer service and welcoming atmosphere at Greenway Kia West. Your recommendation means a lot to us! If there’s anything we can do to make your next visit a full 5-star experience, we’d love the opportunity. Thanks again for choosing us!
—Greenway Kia West Team
Jesse kept in touch with updates.
I thought the diagnostic was speedy but hey it had to be done!
I thought the diagnostic was speedy but hey it had to be done!
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by travellingkiwilassss
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
Greenway Kia West responded
Thank you for the great 5-star review! We're glad to hear Jesse kept you updated throughout the process and that the diagnostic was handled quickly. At Greenway Kia West, we believe clear communication and efficient service make all the difference. We appreciate your trust and look forward to helping you again in the future!
—Greenway Kia West Service Team
i was in and out ray,jesse and andrew did an awesome job
with my car made sure i was updated on everything
with my car made sure i was updated on everything
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by carlandradenson7
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
Greenway Kia West responded
Hi Carlandradenson7,
Thank you for the fantastic 5-star review! We're thrilled to hear that Ray, Jesse, and Andrew took such great care of you and kept you informed every step of the way. We know your time is valuable, and we’re glad we could get you in and out efficiently.
We appreciate your business and look forward to seeing you again at Greenway Kia West!
Best regards,
The Greenway Kia West Team
It was on the spur of the moment that I took my car in
and the service department. Also, the parts department was very helpful and knowledgeable. They took care of my problem and I was very satisfied. The
and the service department. Also, the parts department was very helpful and knowledgeable. They took care of my problem and I was very satisfied. The only thing is that I wished in the waiting room there was what is or coffee available and the waiting time seemed a little long.
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by NONIETUZZEO
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mark Foster
Jun 10, 2025 -
Greenway Kia West responded
Hi Nonietuzzeo,
Thank you for the wonderful 5-star review! We're so glad our service and parts departments were able to assist you quickly and get your issue resolved—even on short notice. It’s great to hear you were satisfied with the support and expertise provided.
We also appreciate your feedback about the waiting room amenities and wait time. We'll be sure to pass that along to our team as we’re always looking to improve the experience for our guests.
Thanks again for choosing Greenway Kia West — we look forward to serving you again!
Best,
The Greenway Kia West Team
Was told of delays up front and was greeted shortly
after. Explained things well and very courteous.
after. Explained things well and very courteous.
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by RCFALER2001
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
Greenway Kia West responded
Hi RCFALER2001,
Thank you for the 5-star review! We're glad to hear our team greeted you promptly, kept you informed about delays, and provided clear, courteous communication throughout your visit. At Greenway Kia West, we pride ourselves on honest service and great customer care.
We appreciate your support and look forward to seeing you again!
Best regards,
The Greenway Kia West Team
Jesse is an excellent CSA.
Beyond satisfied with his engagement, knowledge and care. Super help file and kind. However, Kia West tech and mechanics not so optimized has Jesse’s
Beyond satisfied with his engagement, knowledge and care. Super help file and kind. However, Kia West tech and mechanics not so optimized has Jesse’s work. I took my car at 1pm and picked up at 6pm and the my oil change was not done and the tech didn’t even look into the problem I had with my radio. He didn’t leave no diagnostic of the problem and clocked out for the day as well as the person who was supposed to do my oil change. Which makes it’s soo difficult for Jesse to keep doing his job and for the customer that left the car hrs there and still wait 30-1hr more to finish the job.
More
by xandra.molina.martinez
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
Greenway Kia West responded
i Xandra,
We truly appreciate you taking the time to share your experience. We’re very sorry for the frustration caused by the delay and the incomplete service on your vehicle. That’s certainly not the experience we aim to provide, and we understand your concerns.
Thank you for recognizing Jesse—he works hard to support every customer, and your kind words mean a lot. We’ll be sure to address this situation internally to prevent it from happening again. If you’re open to it, we’d like the chance to follow up with you directly and make things right.
Sincerely,
The Greenway Kia West Team
Jesse was a great service advisor.
My oil change and tire rotation were done quickly and efficiently and I was out of there.
My oil change and tire rotation were done quickly and efficiently and I was out of there.
More
by lisa.hall
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
Greenway Kia West responded
Hi Lisa,
Thank you for the great review! We’re glad to hear Jesse provided excellent service and that your oil change and tire rotation were completed quickly and efficiently. We appreciate you choosing Greenway Kia West and look forward to seeing you next time!
Best regards,
The Greenway Kia West Team
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