The dealership and Chris were extremely patient and nice
to me , greatly appreciated. Thank you
to me , greatly appreciated. Thank you
More
by trjohnsondiva
Verified Customer
Verified Customer
Mar 22, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Trjohnsondiva, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our dealership. Chris will be especially happy to know his patience and care made a difference during your visit.
We truly appreciate you taking the time to share your feedback, and we’re grateful for the opportunity to earn your business. If there’s anything you need moving forward, don’t hesitate to reach out. We’re always here to help.
Thank you again!
Overall, I like the dealership, and everyone was very
nice. I would have to say that, upon further investigation, I noticed that you had 7 days to bring your vehicle back if you weren't pleased. I was ne
nice. I would have to say that, upon further investigation, I noticed that you had 7 days to bring your vehicle back if you weren't pleased. I was never told about it. No one ever talked about it, nor was it visible to the eye without looking for it. So I am very disappointed. I'm not pleased at all. I had my car less than 30 days and ended up having to spend over $300 for a battery. Thank you so much. My key fob was dying. I feel like all of these key points should have been looked at before the car was brought to me or sold to me, and I don't believe that was the case at all.
More
by Tlsparks
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Tisparks, thank you for sharing your feedback. We’re glad to hear that you had a positive interaction with our team and that everyone treated you well during your visit. However, we’re sorry to hear that you’re feeling disappointed after your purchase. Our goal is always to be as transparent as possible throughout the buying process. The 7-day exchange policy is included in the paperwork provided at the time of purchase, and while we strive to review all important information with our customers, we also include it in writing so it can be referenced after leaving the dealership. We certainly understand how frustrating it can feel if something like that wasn’t clearly communicated. Regarding the battery and key fob, items like batteries can sometimes fail without warning, even after passing an initial inspection. While we do perform checks before vehicles are sold, some maintenance items can wear out unexpectedly with normal use. We truly value your feedback and appreciate you bringing your concerns to our attention. If you would be open to discussing this further, we’d be happy to speak with you and see if there is anything we can do to help moving forward. Your satisfaction is important to us, and we appreciate you choosing our dealership.
Mar 17, 2026 -
Tlsparks responded
Thank you for your response. I do appreciate the professionalism of your team; everyone was indeed very kind during my visit. However, I must reiterate that despite your claim, I never received the full set of paperwork after the purchase—only a bill of sale. Without those documents, I had no opportunity to review the 7-day exchange policy or any other terms. As a result, I feel that I was not given a fair chance to fully understand my rights. I am very disappointed, especially since I’ve already had to spend over $300 on a battery and key fob within less than 30 days. I kindly request a full copy of all signed documents and a direct discussion with a manager to address this issue and find a resolution. Thank you for your attention.
Mar 17, 2026 -
Tlsparks responded
This has to be a robot. I clearly stated in my statement that I understood that it's in the paperwork, but I did not get a set of the signed paperwork to go home with me, only the bill of sale. So I had no fair chance at sitting down and going over my paperwork to read about the 7-day exchange. This is a robot responding to me. Shame on you guys, this is exactly what i'm talking about. Shame on you!
Quick and friendly service with a smile.
Many helped me get into a great vehicle for a good price
Many helped me get into a great vehicle for a good price
More
by j.jomwe
Verified Customer
Verified Customer
Jan 05, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
J.Jomwe, thank you for your kind words! We’re happy to hear you experienced quick, friendly service and that our team worked together to help you get into a great vehicle at a good price. At Jeremy Franklin Automotive, we pride ourselves on making the car-buying process smooth and welcoming from start to finish. We truly appreciate your business and look forward to serving you again in the future!
Very helpful.
Explained how payments work and was very encouraging. Looking forward to working with them again.
Explained how payments work and was very encouraging. Looking forward to working with them again.
More
by angele3385
Verified Customer
Verified Customer
Dec 20, 2025 -
Jeremy Franklin Mitsubishi of Kansas City responded
Angele3385, thank you for taking the time to leave us a review! We’re glad to hear that our team was helpful, clearly explained how the payments work, and made the experience encouraging for you. That’s exactly what we aim for.
We truly appreciate your trust and look forward to working with you again in the future!
Very professional and good on time , took very good
care great on service needs and time.
care great on service needs and time.
More
by Nelsonchristye
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2025 -
Jeremy Franklin Mitsubishi of Kansas City responded
Nelsonchristye, thank you for your kind review! We’re so glad to hear that you had a great experience and that our team was able to take good care of your service needs in a timely and professional manner. We truly appreciate your feedback and look forward to serving you again in the future!
They go over and beyond and are very friendly and
actually care about their customers. I would recommend them to anyone. Thanks Jeremy Franklin oh and I love my car 😍
actually care about their customers. I would recommend them to anyone. Thanks Jeremy Franklin oh and I love my car 😍
More
by Paige
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2025 -
Jeremy Franklin Mitsubishi of Kansas City responded
Paige, thank you so much for your kind words! We’re thrilled to hear that Jeremy and our team were able to provide a friendly, caring experience and help you find a car you love. Your recommendation means a lot to us, and we truly appreciate you choosing us. Enjoy your new car! 😍
Needs oil change and tires need air check engine light is
on thank God for John and I believe the other mans name was Hector without their help I wouldn’t have a car
on thank God for John and I believe the other mans name was Hector without their help I wouldn’t have a car
More
by lhardin0360
Verified Customer
Verified Customer
Aug 27, 2025 -
Jeremy Franklin Mitsubishi of Kansas City responded
Hi Lhardin0360! We're so happy we were able to help you out! Thank you for sharing your experience with us! We’re so glad that John and Hector were able to step in and help keep you on the road when you needed it most. Our team is always here to make sure you and your vehicle are taken care of, whether it’s routine maintenance or unexpected issues. We truly appreciate your trust and look forward to assisting you again in the future.
The only dealership that I will purchase a vehicle at.
We have purchased 3 from them. Jesse Harsin is the very best! Service dept is also amazing!
We have purchased 3 from them. Jesse Harsin is the very best! Service dept is also amazing!
More
by sunnysmith0927
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Jeremy Franklin Mitsubishi of Kansas City responded
Hi Sunnysmith0927, we are very happy to have provided you with such a positive experience! Thank you for your loyalty and kind words! We’re honored to be your go-to dealership and truly appreciate your continued trust over the years. We’ll be sure to share your compliments with Jesse and our service team—they’ll be thrilled to hear it! Enjoy your vehicle, and we look forward to helping you again in the future.
Great job great job great job great job great job great
job great job great job great job
job great job great job great job
More
by Bob Taylor
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Jeremy Franklin Mitsubishi of Kansas City responded
Hi Bob Taylor, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jesse was amazing to work with!
Everyone made the process very quick and easy. A stressful situation made less stressful.
Everyone made the process very quick and easy. A stressful situation made less stressful.
More
by jenbic1993
Verified Customer
Verified Customer
Aug 12, 2025 -
Jeremy Franklin Mitsubishi of Kansas City responded
Jenbic1993, we're happy you found our staff to be so supportive during your experience here at Jeremy Franklin Mitsubishi. Thank you for your kind words! We’re happy to hear Jesse and our team made the process quick, easy, and less stressful for you. We truly appreciate your feedback and hope you enjoy your new vehicle!
Dealer Reviews
Cars for Sale
Dealer Log In
