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52 Reviews of Jerome Duco
October 28, 2023
I found the whole process to be seamless from the onset! I phoned the dealership late in the evening and in distress after my first ever bmw breakdown on the roadway . An associate at the service dept info I phoned the dealership late in the evening and in distress after my first ever bmw breakdown on the roadway . An associate at the service dept informed me that service was closing shortly. I had a quick assessment to make so I decided I needed to look for a new car since I was from out of town and a loaner was unavailable for several weeks. Michael waied for me to arrive and had three potential replacements waiting as I arrived with my brokedown veh in tow. Several short minutes later we had made a deal on a trade. What a blessing! My wife loves her new X3 and is getting familiar with the tech and operation of her powerful BMW X3.Thanks to everyone at Niello that made this day turn out great for us! Thanks BMW Group. More
by Phones/Claudette Bell-Jones
Verified CustomerOther Employees Tagged: Ed Alnasir, Tom Mohammadi, Mike De La Pena , Tommy Choonhaurai, Q Gregory, Geoff Metge, Amir Mohabbat, Michael Shannon, Mike Sulman, Service Dept Mgr Linda?
July 11, 2023
Doing business with this dealership was a pleasure! Everyone was so friendly, attentive and thorough. My fiancé and I dealt with a few people during our buying process, but everyone was on the same pag Everyone was so friendly, attentive and thorough. My fiancé and I dealt with a few people during our buying process, but everyone was on the same page which made the process stress-free. Jerome was our first point of contact. When we arrived, he was busy with another customer, but he's been expecting us and let us know that Q would be assisting us from there. Q helped us the majority of the time and he was very courteous and informative. Never once did we feel pressured, rather we felt they went the extra mile to ensure we were satisfied. We felt confident we were making the right choice in going with this dealer as opposed to another option we were considering. From start to finish, the experience we had with Niello BMW Elk Grove was an A+! I look forward to doing business with them in the future and will highly recommend them to friends and family. More
by missvida86
Other Employees Tagged: Ed Alnasir , Q Gregory
