Jermaine Brown

Town East Ford responded

We're thrilled to hear about your amazing experience and that Jermaine made your first car purchase so easy and comfortable! We appreciate your recommendation and are so happy you chose us.

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that Jermaine and Blake took great care of you and that you're happy with your new SUV. We pride ourselves on providing efficient and clean service, and it's wonderful to know we met your expectations. If you need anything else, feel free to reach out!

Town East Ford responded

Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with our staff. It’s always our goal to provide friendly, helpful, and personalized service, and Farle is definitely an asset to our team. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks again for your support!

Town East Ford responded

Thank you for your feedback! We're glad to hear that you've been happy with the services provided by our dealership. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future! If you have any suggestions or need assistance, please feel free to reach out.

Town East Ford responded

We apologize for the poor communication you've experienced with our dealership. It’s clear we fell short in providing the service you deserved, and we regret that the situation was handled poorly. Please contact Lance Smith at Jsmith02@vtaig.com so we can address your concerns and work towards a resolution. Your feedback is crucial in helping us improve, and we appreciate the opportunity to make things right.

Town East Ford responded

Thank you for your review! We're thrilled to hear that Kevin and Jermaine provided you with an awesome experience at Town East Ford. It's great to know that they worked diligently to understand your needs and negotiate a deal that made your drive worth it. We appreciate your patience with the process at the dealership and are glad that despite any delays, Kevin and Jermaine were able to seal the deal for you. We'll be sure to pass along your kind words to them. Thank you for choosing Town East Ford, and we look forward to serving you again in the future!

Town East Ford responded

Thank you for your glowing review! We're thrilled to hear that Jermaine went above and beyond to provide exceptional service. Taking the initiative to send a video of the vehicle shows his dedication to ensuring you have all the information you need. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Jermaine. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again at Town East Ford!

Town East Ford responded

Wow, that's fantastic to hear! We appreciate you acknowledging our team's dedication to getting you into your perfect truck. We take pride in exceeding expectations and providing excellent customer service with a friendly atmosphere. Congratulations on your new truck, and thanks for choosing Town East Ford!

Town East Ford responded

This review made our entire day! We can't thank you enough for sharing your experience, Kiana. It sounds like Kevin and Jermaine truly went above and beyond to make your car buying experience a breeze, especially considering you're a busy single mom. At Town East Ford, we understand the importance of attentive service and a smooth process, and we're thrilled they were able to achieve that for you, even keeping your children entertained! Congratulations on your brand new 2024 – that's an exciting purchase! We appreciate you recognizing that Kevin listened to your needs and found the perfect fit for you, not just a quick sale. We're so happy to welcome you to the Ford Family! If there's anything else we can assist you with, like setting up service appointments or exploring accessories for your new car, please don't hesitate to reach out!

Town East Ford responded

We're so glad to hear everyone on our team made your car buying experience a breeze! We appreciate you mentioning that both our sales staff and service department were helpful and easy to work with. Our goal is to make the entire process smooth and enjoyable, so your feedback is much appreciated. Congratulations on your new purchase, and we're happy you're happy! Please don't hesitate to reach out to our service department if you have any questions as you get to know your new car.