Jeremy Olsen

Lance and the rest of the team are always very helpful and keep my service on track. Great team and keep my service on track. Great team More

by 279JBUNCE Verified Customer Verified Customer

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They were awesome got us taken care of quick and made it easy and hassle free. easy and hassle free. More

by ROB.OBRIEN Verified Customer Verified Customer

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I live 123 miles from the nearest Hyundai Service Center. When I made the appointment for the recall #197, I explained that I live out of town, and there is oil leaking onto my alternator. They had my car fo When I made the appointment for the recall #197, I explained that I live out of town, and there is oil leaking onto my alternator. They had my car for 3 hours, just to confirm what I told them over the phone. They explained they don't keep the alternator or valve cover gasket in stock. They had to order the parts and I had to bring it back a second time. Guess what, they didn't have it ready by the time I had to return home!!! My grandkids were getting out of school! Thank goodness my daughter brought her truck. So, home we went, just to return, a 3rd time. 246 miles.round trip, three times, totals 738 total miles, not including the 2nd vehicle. Multiply 5.25 per gallon of premium gasoline times 37 gallon equals ~$195.25, plus, lunch for 3ach day Altogether, it cost me our of pocket about $300, not including my time, just waiting. I realize their is a certain protocol these places have to follow, however, for those of us that do not live in a big city, there is no consideration made by the service department. On the bright side, there is no more leak and the new alternator is working as it should. One more thing, the mechanic forgot to put a screw back in place on the manifold. Thank God I found it when I got home!!! It was a miracle the screw did not fall out while traveling home!!! More

by rclingan17 Verified Customer Verified Customer

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Had a recall notice on my vehicle. I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anyt I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anything about services they provide, so transferred me to a service person that didn't ever pick up the phone. A couple days later, I receive a call confirming an appointment I never made. Since I needed the recall serviced I accepted the appt and they said it would take a couple hours. 2 and a half hours in I called the dealer and was informed they were having trouble performing an update and couldn't get my car out of park. They offered me a loaner vehicle(that I had to refuel) and said it might be at least a day. I asked if they could at least wash the car for the delay and they said absolutely. So I drove the 30 minutes home and immediately received a call saying I could come back and pick up the vehicle. When I picked the car up, of course they hadn't washed it. It's an older car and it was a recall, so I get it that I wasn't going to receive concierge treatment but it took way more time than promised, I had to pay for fuel in a loaner because of their delay, and they lied about the car wash. On top of that I forgot 2 bags of chips in the loaner and they never said a word. Just another shady dealership doing the bare minimum. More

by jayschauer Verified Customer Verified Customer

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They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain Verified Customer Verified Customer

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Disappointed in the dealership service department and some of the workers in the department itself. some of the workers in the department itself. More

by Sporty Verified Customer Verified Customer

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Lance was great! ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 s ! I had a nail in my tire, and unfortunately, it could not be repaired. I dropped the vehicle off at about 10:00 and got the call from Lance at 2:00 stating my Santa Fe was ready to pick up. He had to go out to the USA Parkway to get the tire, so 4 hours for the repair, including changing the tire, and mounting and balancing, was quite impressive. Lance is a true professional who cares about his customers!! I highly recommend him to any of my friends who own Hyundai’s or any other type of vehicle. More

by DUNHAM1 Verified Customer Verified Customer

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My online shopping was an easy and great car buying experience, customer service was excellent. experience, customer service was excellent. More

by ABETORRES01 Verified Customer Verified Customer

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Performed the work in a timely manner. Employees were accessible, courteous and pleasant. Physical plant is somewhat crowded. More space will be needed some day Employees were accessible, courteous and pleasant. Physical plant is somewhat crowded. More space will be needed some day More

by SKYSHRINK Verified Customer Verified Customer

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Lance is the best. Super knowledgeable and super friendly. I highly recommend him for all of your service needs Super knowledgeable and super friendly. I highly recommend him for all of your service needs More

by TYLERXMR4 Verified Customer Verified Customer

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