Jennifer Mcclung

Each time I leave my Telluride for service, there is a delay. I call, no answer. Call again, transferred to service, they don’t pick up. I appreciate the shuttle service, but don’t understand 6 hours for delay. I call, no answer. Call again, transferred to service, they don’t pick up. I appreciate the shuttle service, but don’t understand 6 hours for an oil change. More

by raecheri.huston1 Verified Customer Verified Customer

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Your service department is the worst that I have ever dealt with in 35 years of being in the automotive industry. I wound up having to trade in a car with a blown up engine in it because Kia would not re dealt with in 35 years of being in the automotive industry. I wound up having to trade in a car with a blown up engine in it because Kia would not replace it and and it was still under warranty Now on the purchase side I dealt with Nena she was awesome. She answered every question tended to all my needs got me the vehicle I needed to put my daughter into and David. The manager got the payments right where they needed to be. I had no issues with them. They were both great. Nena was awesome. More

by jeffa.pinder Verified Customer Verified Customer

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Service department is full of liars and covering their own xxxxx. Nena in sales is the best I ever felt with her and David were awesome. own xxxxx. Nena in sales is the best I ever felt with her and David were awesome. More

by jeffa.pinder Verified Customer Verified Customer

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My was dropped off at 10-15 and I got it back at 12:30 . It was not served at all. Jeniffer never answered me any question she was worried in other cards bringing keys inside and papers but not my car. You It was not served at all. Jeniffer never answered me any question she was worried in other cards bringing keys inside and papers but not my car. You definitely lost a customer More

by Bryan Verified Customer Verified Customer

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Me dijieron que arregalaban una luz de recall estuve 3 ha en el dealer y hoy después de 48 hs sigue la misma luz encendida en la App de Kia. No arreglaron nada entonces….. en el dealer y hoy después de 48 hs sigue la misma luz encendida en la App de Kia. No arreglaron nada entonces….. More

by Sebastián Verified Customer Verified Customer

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The customer service was inadequate to say the least. You kept my car over 3 weeks. Very little communication about why. Upon pickup of my vehicle I was told one thing about a oil change and then being You kept my car over 3 weeks. Very little communication about why. Upon pickup of my vehicle I was told one thing about a oil change and then being charged another. When my husband couldn't straighten it out I had to turn around and come back to the dealership for them to do their job and look at the paperwork that said I had free oil changes left. The customer service manager promised me he will call me bac, because I was not satisfied with just him telling me you were sorry for all of the bad service I received. I told him to contact the general manager and that I wanted to speak with him that day. I have not heard back either one of them yet. The sad thing is when I bought the car I was lied to horribly. I finally got a meeting with the general manager after coming back making a scene multiple times for someone to hear me. From what I've seen from this dealership since I bought my car in 2020 that unless you make a scene you're not heard. This is unfortunate. If I didn't have the free oil changes I would never come to your dealership because of all the lies I've been told, the unprofessionalism and people not knowing their job. More

by Marsha Verified Customer Verified Customer

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Horrible! Don't ever take your car there. They trashed the inside of my car. Worst service I've ever experienced. Don't ever take your car there. They trashed the inside of my car. Worst service I've ever experienced. More

by Matt Verified Customer Verified Customer

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Thank you for the service, it was not to walk out with a free oil change and understanding what was done. free oil change and understanding what was done. More

by diarrayoung Verified Customer Verified Customer

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Service writer is spectacular. He has been the centerpiece of the experience. Very informative with excellent communication skills. He has been the centerpiece of the experience. Very informative with excellent communication skills. More

by Ricky Verified Customer Verified Customer

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Service manager did not once update on vehicle status, She gave my vehicle keys to other customer, There was paperwork in my car from another customer. She gave my vehicle keys to other customer, There was paperwork in my car from another customer. More

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