Carter Edwards

The service advisors are so understanding and aware of what is going on and willing to do whatever needs to be done to one make the customer happy to get the problem resolved. It’s hard to find good servi what is going on and willing to do whatever needs to be done to one make the customer happy to get the problem resolved. It’s hard to find good service advisors as along with Kia. More

by Egypts22 Verified Customer Verified Customer

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One of the worst dealership service experiences I’ve ever had. What should have been a straightforward warranty repair turned into four separate trips, multiple days without my vehicle, poor communication, c had. What should have been a straightforward warranty repair turned into four separate trips, multiple days without my vehicle, poor communication, conflicting information, unnecessary visits, and a repair process that appeared completely disorganized from start to finish. I was initially told the broken door handle was something I caused and was quoted roughly $475. After returning and walking through exactly what happened again, it was finally acknowledged that the issue was likely a defective part and should be covered under warranty. From that point, things somehow got worse. I was asked to return for a follow-up visit that ended up being completely unnecessary because the manager had already approved ordering the part. When I returned for the actual repair, I was told it would take about two hours. Instead, it turned into an all-day ordeal with almost no communication unless I personally went looking for updates. At one point I was told the technician was working on my vehicle, only for my phone to notify me shortly afterward that the vehicle had just been unlocked and started. I was then told it would only be another 15 minutes. An hour later, I had to ask again, only to find out the technician was struggling with the repair and the manager had to assist with putting the vehicle back together. I finally received the vehicle back with the replacement handle unpainted and not sitting completely flush, which required yet another trip. I was told that final visit would be quick, and once again they kept my vehicle essentially the entire day. I was also told there was no reason for the dealership to avoid warranty coverage because they are supposedly paid essentially the same by Kia as they would be by the customer. Yet the warranty paperwork I later signed showed Kia paying approximately $139, compared with the roughly $475 I was originally being charged. That explanation simply did not match what the paperwork showed. I do want to be fair to my advisor, Nico. I don’t believe every failure here was directly his fault, and I do believe he was trying at times to manage a bad situation. My issue is with the overall service department, the lack of professionalism, poor communication, questionable workmanship, and the complete lack of respect for a customer’s time. Four visits for a door handle repair is unacceptable. Having to repeatedly chase down updates is unacceptable. Receiving the vehicle back unfinished is unacceptable. I gave this dealership a chance because I was hoping for a better experience than I had elsewhere. Instead, this experience was significantly worse than expected. I would not recommend purchasing or servicing a vehicle here based on the level of service I received, and I personally will not be returning. More

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Nick was super helpful and very detailed in explaining what was wrong with my vehicle knowing it's brand new and that it has less than 4000 miles. I had a huge concern why my new vehicle coils would fail what was wrong with my vehicle knowing it's brand new and that it has less than 4000 miles. I had a huge concern why my new vehicle coils would fail if they are supposed to last for 90,000 miles. And why my dash wouldn't tell me service engine issue as this was a problem with my transmission overall. More

by AHAUKE11 Verified Customer Verified Customer

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This was my 3rd time here and each time has been unacceptable an oil change and tire rotation takes 2.5 hours are you kidding me??? On top of the last two times they never reset the maintenance sch unacceptable an oil change and tire rotation takes 2.5 hours are you kidding me??? On top of the last two times they never reset the maintenance schedule I had to and had to figure out how to. The explanation why 2.5 hours because they had cars just show up for work to be done that’s why I scheduled an appointment so when I show up 15 minutes early anyone who just shows up has to wait till I’m done not the other way around, very disappointing service department. More

by bt.daybreak Verified Customer Verified Customer

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Very easy process and communication was great. Great service and quick response and very fast return. Great service and quick response and very fast return. More

by BEYONDAMEMORY Verified Customer Verified Customer

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Unorganized and non communicative. When changes occur during servicing it is not relayed to the car owner. Parts not available or status in which the car would be finished. If a call i When changes occur during servicing it is not relayed to the car owner. Parts not available or status in which the car would be finished. If a call is made, it isn’t within a timeframe which the vehicle can be retrieved by the owner. An example would be calling the owner when it’s ready but the department will close before they can arrive and have to wait until the next day to pick up More

by ROBERTCRAVATTA Verified Customer Verified Customer

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Carter was so helpful to me prior to bringing my car into be serviced. Thank you for all your assistance and time be serviced. Thank you for all your assistance and time More

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Everyone was super friendly and knowledgeable. They offer Quick and accurate service keeping you informed every step of the way. They offer Quick and accurate service keeping you informed every step of the way. More

by JERICANIEVES Verified Customer Verified Customer

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Fast friendly and just over all the best service I ever had in my life had in my life More

by freeneyjr Verified Customer Verified Customer

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Amazing service and customer care fast friendly and informative will definitely be back very soon informative will definitely be back very soon More

by aneysa_rivers865 Verified Customer Verified Customer

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