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Jennifer Kessler
116 Reviews
Jennifer is our New Car Sales Manager at Subaru of Gwinnett. She is an avid sports fan, her two favorite teams being the Atlanta Braves and the Georgia Bulldogs. She first joined Subaru of Gwinnett in 2006 as a receptionist and left Subaru to take a Sales Assistant position at our sister store, Infiniti of Gwinnett. She quickly moved into an Internet Sales position at Infiniti and sold cars there from 2007 to 2010. She made the move back to Subaru in April 2010 and has enjoyed being a part of Subaru's incredible growth as a brand over the past 4 years. Jennifer has two sons; Camden, 5 and Cooper, 3; and she and her husband, Todd, just welcomed a new daughter, Ashlynn Claire, in October 2013. Her daughter is diagnosed with a rare condition called Heterotaxy Syndrome, which has led Jennifer to become a passionate advocate for Congenital Heart Defects awareness.
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Write a ReviewDealership Experience
18 yrs, 10 mos
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116 Reviews of Jennifer Kessler
December 17, 2024
I bought a new 2020 Subaru Forester from Subaru of Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full r Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full replacement, estimated at $11,000–$12,000. I reached out to the service manager who was rude and condescending. I also emailed the GM, Jennifer and received no response. It’s disappointing to see that Subaru seems to have a recurring issue with CVT transmissions, and I’m now questioning my loyalty to the brand. I wouldn't recommend Subaru of Gwinnett either given their dismissiveness of this issue. More
by Gwilli5
Other Employees Tagged: Michael Gallardo, Issa Kone
November 30, 2024
Great customer service and everyone was very nice knowledgeable and Helpful. I would recommend them to all my family members and friends. knowledgeable and Helpful. I would recommend them to all my family members and friends. More
by VIPER30083
Verified CustomerOther Employees Tagged: Lance Willhite, Gary Sikes, Adam Anderson, Jody Vaughn, Kody Traylor, Susan Brown, Emma Urquia, Ana Morales, Tim WIllis , Damir Osmanbasic
September 07, 2024
Great service. Fast service. Done when it was promised. Prices were fair. Love the new facilities. Fast service. Done when it was promised. Prices were fair. Love the new facilities. More
by BRENTLAMB12
Other Employees Tagged: Michael Gallardo, Issa Kone
June 22, 2024
Worst management staff. Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lo Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lot”. Had to get Subaru corporate involved to get the vehicle repaired. I’ve been waiting almost FIVE months for Jennifer Kessler to call me as promised. I guess she’s too embarrassed - this is the second car with problems they sold me, More
by Subaru love is a unicorn
Other Employees Tagged: Jill Thurston, Michael Gallardo
May 31, 2024
Great Custumer service deluxe! , mechanics they really know how to work in this cars, I recommend this dealership , mechanics they really know how to work in this cars, I recommend this dealership More
by ISRAELUZTOR
Other Employees Tagged: Matthew Buckles, Issa Kone , Tuan
March 24, 2024
They were wonderful when I was considering and finally purchasing a vehicle from there. There was an issue with a missing and correct headrests, which they had promised would be replaced as quickly as pos purchasing a vehicle from there. There was an issue with a missing and correct headrests, which they had promised would be replaced as quickly as possible. I still do not have the headrests. 15 days later. They have not been ordered, One was supposed to be brought in yesterday 3/23/24 and I was to be called to pick it up, but I waited all day without a call. Up to this point my sales person always responded quickly but since I purchased the car she isn't calling, I have to reach out to her, and still no information on when this issue will be resolved. I transport my dogs to the vet and need the headrests to attach their car seats and safety harnesses. I have had to cancel their vet appointment because of not having the headrests. This is totally unacceptable. More
by SANDE.BISCHOFF
Other Employees Tagged: Emma Miranda, Tim WIllis
August 30, 2023
I had a wonderful experience at Subaru of Gwinnett. I purchased a pre owned Outback and I could not be happier!!! Everyone I encountered was helpful and knowledgeable. Thank you Subaru!! I purchased a pre owned Outback and I could not be happier!!! Everyone I encountered was helpful and knowledgeable. Thank you Subaru!! More
by WAYOUT211
Other Employees Tagged: Tim WIllis, Issa Kone , Kody
July 18, 2023
Great dealership, always feel welcomed with excellent customer service! I will continue to send friends and family for sales and service. customer service! I will continue to send friends and family for sales and service. More
by T'sSubaru
Other Employees Tagged: Lance Willhite, Gary Sikes, Robert Hynson, Matthew Buckles, Susan Brown, Emma Urquia, Tim WIllis
June 16, 2023
They tried to charge double labor and double MSRP. $850 for 4 spark plugs and a coil pack. They wanted $40 per plug and over $200 for the coil pack. Customers be aware they are trying to pay for th $850 for 4 spark plugs and a coil pack. They wanted $40 per plug and over $200 for the coil pack. Customers be aware they are trying to pay for their fancy new building. More
by MSA1798
Other Employees Tagged: Michael Militello
June 09, 2023
They have jacked up their service prices to pay for the new building. $850 for a coil and 4 spark plugs. $189 diagnostic fee. The didn’t used to be this way and would work with you. new building. $850 for a coil and 4 spark plugs. $189 diagnostic fee. The didn’t used to be this way and would work with you. More
by MSA1798
Other Employees Tagged: Michael Militello
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