Jemar DuBose | Page 23

The Best! We moved to town 3 years ago, bringing our under warranty BMW with. Cassidy Lowe became our service adviser. Fabulous service! When we were ready t We moved to town 3 years ago, bringing our under warranty BMW with. Cassidy Lowe became our service adviser. Fabulous service! When we were ready to purchase a new BMW, we knew exactly what we wanted, thanks to Cassidy! No other dealer was considered because we have always been treated well at The BMW Store. Tom Wellbaum was great to work with! We love our two BMW's and The BMW Store! More

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1st BMW Purchase - Nick & Jemar were great! The test drive and sales process were painless even though there's a lot to learn about the cars. No pressure to buy and Nick provided a wealth of kno The test drive and sales process were painless even though there's a lot to learn about the cars. No pressure to buy and Nick provided a wealth of knowledge about the cars, enabling him to answer all my questions. Jemar was extremely professional and helped explain our finance options. I will certainly buy another BMW from him and the dealership! Buying a courtesy car is smart option and great deal! More

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Truly Responsive Buying Process I had my eye on a particular car, and contacted Brian to schedule a test drive. He was very accommodating from the get go, arranging a test drive imme I had my eye on a particular car, and contacted Brian to schedule a test drive. He was very accommodating from the get go, arranging a test drive immediately to fit my Saturday morning schedule. I was very interested in purchasing the car, but was also considering a completely different make, and Brian did a great job understanding and addressing my questions on the car features and pricing. He and Ric Koresky were terrific in working with me--no gamesmanship, but clear willingness to help get the deal done, including smart financing approaches. I felt like a valued customer, and not pressured to make a purchase. Once I made the deal, Susan Ward did a great job highlighting all the capabilities of the car, and Jemar was very helpful working through the financing. All in all, a great buying experience, and a great car! More

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Good leasing experience Dropping off lease vehicle was very easy and customer service went beyond my expectations . Ric Koresky from Sales was very accommodating and quick t Dropping off lease vehicle was very easy and customer service went beyond my expectations . Ric Koresky from Sales was very accommodating and quick to answer all my questions. More

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Excellent A few days ago, I walked into The BMW Store in Cincinnati to ask some questions about the lease-end process for my 2015 428i convertible, which was A few days ago, I walked into The BMW Store in Cincinnati to ask some questions about the lease-end process for my 2015 428i convertible, which was originally leased at that dealership; and drove-off later in the day with a newly leased 2018 M4. It had been my intention to exchange BMW's at the Tucson dealership, as I now live there 9 months of the year; however, that choice was changed by the team at The BMW store, including sales, genius, lease manager, finance manager and General Manager. Individually and collectively, they cleared up some misunderstanding I had about the process and made a fair offer for me to lease a beautiful, fully-loaded M4 in the showroom. In particular, Paul Kolleck proactively addressed all my questions/concerns and found the right car to meet.exceed my needs. Overall, it was an enjoyable experience. More

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Great experience The staff was prompt, knowledgeable and helpful. This dealership has a great variety of inventory to choose from and the staff is top notch. While we The staff was prompt, knowledgeable and helpful. This dealership has a great variety of inventory to choose from and the staff is top notch. While we were not planning on buying a car the day we stopped in the The BMW Store, our salesperson, Brian DiPaolo, was so informative on our test drive that we bought the vehicle on the spot! Thanks, Brian and team! More

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The Ultimate Sales Person I am from St. Louis, MO and was looking for a pre-owned BMW for six months. Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to I am from St. Louis, MO and was looking for a pre-owned BMW for six months. Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to expect or being hesitant to purchase a vehicle five hours away. However, Mat made the process delightful and exceptional. Providing me additional detail photos above and beyond any of the websites, constant communication about the vehicle's condition and maintenance. And when he found any irregularities, he got them fixed including a brand new battery. Given Mat's professionalism and candor, I was confident I found the right vehicle. Upon taking delivery, Mat picked me up at the airport, walked me through all the features of the vehicle to ensure I understood how each one functioned. Talk about concierge service. The whole experience was great and I thank Mat. This is my first BMW, and though they are known to be the ultimate driving machine. Mat is surely the ultimate sales professional. More

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Fantastic experience Couldn't have asked for a better experience. They made the transition to a new car as seamless as possible. Tom and Jemar were a pleasure to work with Couldn't have asked for a better experience. They made the transition to a new car as seamless as possible. Tom and Jemar were a pleasure to work with! More

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Best Experience. Great Car Car shopping is typically a stressful experience for me. John was very patient, helpful, knowledgeable and thorough. He took the time to get to know Car shopping is typically a stressful experience for me. John was very patient, helpful, knowledgeable and thorough. He took the time to get to know me and what would fit my needs and wants. Truly was an enjoyable experience.....and I am very happy with my car! More

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Give Mat Swartz a Raise My wife was in the market for a Mercedes E350. She had said all her life she had wanted a Mercedes. My wife and I had just test driven the Mercedes E3 My wife was in the market for a Mercedes E350. She had said all her life she had wanted a Mercedes. My wife and I had just test driven the Mercedes E350 and we fully expected for that to be our choice. My wife insisted I come test drive the BMW 5 Series before we bought the Mercedes. I arrived at the BMW Store fully expecting to not like the BMW 5 Series. Mat Swartz convinced me otherwise. He ran his butt off searching for exactly the right car. We went for a test drive and he expertly pointed out all the features of the 528i and it convinced me that my wife needed to see and drive the BMW. Later the same day, Mat met my wife and me at her office and sold her on this incredible driving machine. Mat was very polite and professional and within a very short time I was instructed to "Go Buy It." We live on the East side and other than the distance and access to your dealership, I loved everything about this buying experience. More

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