Jeff Wessels
Jeff Wessels at Mall of Georgia Ford

Jeff Wessels | Page 12

General Manager

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

4.3
166 Reviews
4.3

166 Reviews

Write a Review

166 Reviews of Jeff Wessels

November 03, 2023

Dealership Rating
Employee Rating

Very timely and worked with my schedule. Id recommend anyone to go here for service More

by asjenkins514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

October 25, 2023

Dealership Rating
Employee Rating

Messed up my car. They were not thorough with work or communication. Will not be bringing my vehicle back there. More

by Seven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 26, 2023

Mall of Georgia Ford responded

We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership.

October 23, 2023

Dealership Rating
Employee Rating

Great customer service, reasonable pricing for service, all work done always in a timely manner. More

by alvinarnild43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2023

Mall of Georgia Ford responded

Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

October 20, 2023

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Employee Rating

Great service, friendly and informative team. A lot more reasonably priced than I had anticipated. More

by jason.d.hay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King

Oct 20, 2023

Mall of Georgia Ford responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

October 19, 2023

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Employee Rating

My wife and I have had a few issues with communication from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty More

by hmiller1856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 20, 2023

Mall of Georgia Ford responded

Thank you for taking the time to leave a review of your recent experience with our dealership. I am sorry to hear that you did not receive adequate communication during your visit. At our dealership, we strive to provide clear and prompt communication with all of our customers, and it is concerning to hear that we fell short in your case. We take all customer feedback seriously, and we will be reviewing our communication processes to ensure that this does not happen again in the future.

Oct 21, 2023

hmiller1856 responded

POV Me: Against better judgment, I finally decide to respond to the SEVENTH request from Ford for a review for this service center despite how terrible our experience has been. FORD: *inserts canned response that shows their lack of care, further proving how inadequate this location is at servicing their customers*

October 03, 2023

Dealership Rating
Employee Rating

They kept in touch they always do a good job great service thank you til next time More

by ericwaters06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2023

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

October 03, 2023

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Employee Rating

I have had two Exploerer bought and service led for the time I had the vehicles. The first one I drove to 230,000 with only one majors repair. I have 2019 Explorer with 60,000 miles with no major repairs More

by DFIELDS379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Turnbull

Oct 06, 2023

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

September 22, 2023

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Employee Rating

Everyone was extremely nice and helpful. Made buying my new truck a pleasant experience. Would recommend this dealership. More

by mikej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 26, 2023

Mall of Georgia Ford responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

September 16, 2023

Dealership Rating
Employee Rating

Went in for recall came out with other items broke. Had to pay for things they broke. More

by ptarlton1330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 18, 2023

Mall of Georgia Ford responded

We're sorry to hear about your experience. We take customer satisfaction seriously and would like to resolve this. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

September 15, 2023

Dealership Rating
Employee Rating

Great experience working with the mall of georgia ford - Staff is very helpful and friendly More

by Unknown
Recommend Dealer
Yes
Sep 18, 2023

Mall of Georgia Ford responded

We're thrilled to hear that you had a great experience working with our team at Mall of Georgia Ford. We strive to provide helpful and friendly service to all our customers. We appreciate your feedback and hope to see you again soon!

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