Jeff Silvers | Page 6

I bring my truck in for service, I have brought my truck and just started bringing my wife’s Lexus to this dealership for several years. You guys seem to always do a great job. Until the last two years, the and just started bringing my wife’s Lexus to this dealership for several years. You guys seem to always do a great job. Until the last two years, the i got new tires a few years ago. One month after I get new tires I get a nail in my tire. I plugged it but it still leaked a little bit so I put a can of fix a flat in it. The next time I get my truck serviced I asked the service guy to patch. Oh no we can’t touch it, you put fix a flat in the tire we can’t touch it. But we will sell you a brand new tire, for $400. The next time I am in for service, the service writer tells me that the tires have a warranty and they could have replaced the tire under warranty. Thanks for telling me when I bought the tires, that’s great customer service. Moving on, I bring my truck in for service and long and behold my lug nuts are bad and need to be replaced. So I did that at $ 400, move on I drop my truck off last night for service. I get a call today and guess what my lug nuts are bad, they are not covered under warranty no that would be to convenient. $ 400 for new lug nuts, I found all 20 oem on eBay for $ 50. Them all of my wheel inserts are damaged badly. I will no longer bring any vehicle to Cobb County Toyota. More

Report | Print

Jeff Silvers, Todd and the entire service staff provided me with excellent customer service. Roger Hyde me with excellent customer service. Roger Hyde More

by HYDE01RF Verified Customer Verified Customer

Report | Print

Cobb County Toyota called me to remind me of the oil change that needed to be done. They assigned me to a service writer I was unfamiliar with, but then it was only an oil change. Almost immediately the change that needed to be done. They assigned me to a service writer I was unfamiliar with, but then it was only an oil change. Almost immediately the service writer started talking about my next mileage/month service that was just under $500, and then he said he could make it lower since I got the good deal on the oil change. I was not happy with the BAIT AND SWITCH tactic used on me. My usual service write tells me of upcoming service I should budget for and the time Frame I should get it done in. I love that. But not that I had to do it when I came in for a $49.99 oil change and it sounded like that is what I came in for. Maybe that works for other customers, but not for me. Once we got it cleared up, we moved along with just the oil filter, but I felt that I was not appreciated. I remember this service writer and will not use him again. More

by lmorten105 Verified Customer Verified Customer

Report | Print

Muy bueno, excelente, amigos, competentes, amables, serviciales, atentos, cooperativos, te ayudan, siempre con una sonrisa, serviciales, atentos, cooperativos, te ayudan, siempre con una sonrisa, More

by JULIEMEN022 Verified Customer Verified Customer

Report | Print

I will continue to use this dealership to maintain both of my Toyota vehicles. I feel respected and valued here, and they are as dedicated as I am to maintaining long term reliability. of my Toyota vehicles. I feel respected and valued here, and they are as dedicated as I am to maintaining long term reliability. More

by deryk.hossner Verified Customer Verified Customer

Report | Print

Great trusted service as always. We've been with Cobb Toyota Service Center for our previousToyota SUV, cars, and current Highlander XLE 2019. Jeff Silvers, Assistant Manager is the We've been with Cobb Toyota Service Center for our previousToyota SUV, cars, and current Highlander XLE 2019. Jeff Silvers, Assistant Manager is the one we work with most and he is really great at always keeping us notified during the service time and giving us and great advice and recommendations. Thanks Jeff!! More

by sheridresser Verified Customer Verified Customer

Report | Print

Great service! Great price! In and out in a little over an hour! First time customer that was very pleased. Great price! In and out in a little over an hour! First time customer that was very pleased. More

by djjr1906 Verified Customer Verified Customer

Report | Print

Easy online appointment scheduling, quick check-in, and professional tire installation! Fair pricing on the tires and service. Their free shuttle service meant we didn’t have to wait all day at the dealer, professional tire installation! Fair pricing on the tires and service. Their free shuttle service meant we didn’t have to wait all day at the dealer, and made the whole experience stress-free. More

by catie Verified Customer Verified Customer

Report | Print

I appreciate the professional and hospitable customer service! The issues with my car were explained very clearly to me. service! The issues with my car were explained very clearly to me. More

by pearsonclarke Verified Customer Verified Customer

Report | Print

Always a great experience with Jeffrey Silvers and the rest of the Cobb County Service Team. They're always go above and beyond to make sure you have an exceptional experience. rest of the Cobb County Service Team. They're always go above and beyond to make sure you have an exceptional experience. More

by DPARBHOO Verified Customer Verified Customer

Report | Print