Jeff Felkowski
Jeff Felkowski at Toyota of Scranton
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Jeff Felkowski

Sales Professional

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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5.0
5 Reviews
5.0

5 Reviews

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5 Reviews of Jeff Felkowski

November 18, 2024

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This was my third Tacoma from Toyota of Scranton. All three times they were accommodating and helpful in making my decision for my next vehicle. This time I was a little disappointed though. The tru More

by AMYSPUNAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Cheverez

Nov 18, 2024

Toyota of Scranton responded

AMYSPUNAR, Thank you for your loyalty and for choosing us for your third Tacoma! We’re so glad to hear that our team has consistently been accommodating and helpful in your vehicle decisions. However, we sincerely apologize for the missed details during your recent visit. Ensuring every vehicle is spotless and fully prepared is a priority for us, and it’s disappointing to hear we fell short this time. We appreciate you bringing this to our attention and will use your feedback to ensure improvements are made moving forward. If there’s anything we can do to make this right or assist you further, I left a message on your voicemail. I want to address these issues. Thank you for your continued trust in Toyota of Scranton! Regards, Mary Jo Preno VP of Guest Experience 570.702.8776

October 15, 2024

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Excellent dealership! Would not go anywhere else. I have been a customer for over 20 years More

by pascoe914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer, Justin Cheverez , Joe Gallo

Oct 16, 2024

Toyota of Scranton responded

pascoe914, Thank you so much for your kind words and for being a loyal customer for over 20 years! We truly appreciate your continued trust in us and are honored to be your dealership of choice. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

July 04, 2024

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We flew to Scranton to pick up a Toyota Sienna Vmi conversion van.multiple issues getting there and a last minute part was needed. Jeff set us up in a nearby motel with funds for meals. They returned More

by IBABOUT
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jammie Marcen

Jul 05, 2024

Toyota of Scranton responded

IBABOUT, Thank you for sharing your experience with us! We are delighted to hear that Jeff and our team were able to assist you with the necessary arrangements and ensure your stay was comfortable while waiting for your Toyota Sienna Vmi conversion van. It’s great to know that despite the challenges, we could meet your needs and make the process smoother for you. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have any questions, please don’t hesitate to reach out. Enjoy your new van! Best regards, The Team at Toyota of Scranton

June 22, 2024

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Employee Rating

The dealership is fine, I purchased my last 2 cars there. However, if I met the sales supervisor, don't know his name prior to my purchase, I would have gone elsewhere. He came off as indifferent, condes More

by OWLMAN1950
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Cheverez

Jun 24, 2024

Toyota of Scranton responded

Dear OWLMAN1950, Thank you for taking the time to share your feedback and for your continued loyalty in purchasing your last two cars with us. We are pleased to hear that you found our dealership satisfactory and that your salesman provided excellent, transparent, and accommodating service. We sincerely apologize for the negative experiences you had with the sales supervisor and one of our finance managers. It is disheartening to learn that their behavior affected your overall experience. We strive to treat all our customers and team members with the utmost respect and professionalism, and it is clear we fell short in this instance. Your comments will be addressed with the individuals involved to ensure such incidents do not happen in the future. Regarding the request for a five-star review, we understand your concerns and apologize for any pressure you felt. Your honest feedback is invaluable to us, and we appreciate your candor. We aim to earn five-star reviews through exceptional service and customer satisfaction, not by requesting them. Thank you for bringing these issues to our attention. We value your feedback as it helps us improve. If there is anything further we can do to address your concerns or enhance your experience with us, please feel free to reach out directly at 570.702.8776. We appreciate your business and hope to have the opportunity to serve you better in the future. Best regards, Mary Jo Preno Vice President of Guest Experience

June 13, 2024

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Employee Rating

When I walked in the front door I was greeted. I asked for Jeff and was told he is standing right there. Jeff Felkowski introduced himself and I told him who is was and who sent me. We went to his More

by MUDSHOW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas

Jun 14, 2024

Toyota of Scranton responded

MUDSHOW, Thank you for taking the time to share your experience at Toyota of Scranton. We are thrilled to hear that you had a positive experience from start to finish. Jeff Felkowski and our entire team strive to provide exceptional service, and it’s great to know that you found them helpful and informative throughout your car buying journey. We understand how important it is to find the perfect vehicle, and we're glad Jeff was able to assist you with your search for the right Camry. It’s also wonderful to hear that Mark Thomas could help you get acquainted with your new car’s features. Your feedback is highly appreciated, and we will make sure to share it with the team. If you have any further questions or need additional assistance, especially with the navigation system, please don’t hesitate to reach out. Congratulations on your new Camry! We hope it brings you many miles of joy and look forward to serving you again in the future. Best regards, Customer Experience Team Toyota of Scranton

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