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Jeff Donovan
Jeff Donovan at Cadillac of Norwood

Jeff Donovan

Service Advisor

Cadillac of Norwood

700 Providence Highway - Route 1
Norwood, MA 02062

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4.8
6 Reviews
4.8

6 Reviews

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6 Reviews of Jeff Donovan

September 07, 2025

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Service was excellent, timing was just what service had told me. Loved that my car was washed and vacuumed . More

by SKYDAN23
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Recommend Dealer
Yes
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September 04, 2025

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I came from Matria and ran him to Norwood Cadillac first of all because you have the selection of cars like no one has and Frank the salesman was awesome and the service department is far ahead of everybody More

by jjcfish
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Recommend Dealer
Yes

Other Employees Tagged: Paul Treseler, Joe Fernandes

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August 26, 2025

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All was great but for the fact that I needed to rent a car from Enterprise because of unexpected need to wait for hours because of unexpected needed repairs. Would have been happier if you provided loners More

by JF3
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Recommend Dealer
Yes
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Sep 03, 2025

Cadillac of Norwood responded

Thank you for sharing your experience with us. We're glad to hear that overall things went well, but we truly understand how inconvenient the unexpected wait and need to rent a car must have been. Please know that we do offer loaner vehicles; however, in this case, they were all reserved at the time of your visit. We certainly understand how frustrating that can be, especially when unplanned repairs arise. Your feedback is incredibly valuable, and we’ll be reviewing our loaner availability and communication to see how we can improve in situations like this. We appreciate your understanding and your continued trust in us. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

August 16, 2025

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Cadillac of Norwood is wonderful! They go above and beyond customer service! George is awesome! More

by MBRISELLI
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Recommend Dealer
Yes

Other Employees Tagged: George Touma, Paul Treseler, Joe Fernandes

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August 15, 2025

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I have been waiting for five weeks for a part which they told me it would take two weeks… I thought two weeks was unacceptable but five weeks is an outrage More

by bob@bobstarrhomes.com
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Recommend Dealer
No
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August 07, 2025

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Paul is great! Car is back to normal. Highly recommend. Will return for next service. Thanks again. More

by kpp1833
Recommend Dealer
Yes

Other Employees Tagged: George Touma, Paul Treseler, Joe Fernandes

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Aug 13, 2025

Cadillac of Norwood responded

Thank you so much for the kind words! We're happy to hear your car is back to normal and that Paul provided great service. We truly appreciate your recommendation and look forward to seeing you at your next visit. Thanks again for choosing us!

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